Holiday Inn Express & Suites BROOKSHIRE - KATY FREEWAY Guest Reviews
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0.6 miles from Brookshire centre |
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Kim Mon, 4 November 2024
Exceptional
Liked: The location was perfect for where we needed to be. Convenient and easy to get to. The beds were VERY comfortable, and the staff were AMAZING!! EVERYONE WAS SO VERY FRIENDLY AND WELCOMING!!
Disliked: Nothing! My family has ZERO complaints.
Tammy Sat, 2 November 2024
Exceptional
Liked: The bed was super comfortable
Christlyn Fri, 23 August 2024
Great customer experience!
Liked: Comfortable and great staff!
Jasmine Mon, 19 August 2024
Staff were unfriendly and very...
Liked: It was okay
Sara Sat, 10 August 2024
Exceptional
Johnson Sun, 4 August 2024
"Let somebody else fix it"
Liked: Good AC and comfortable bed. It was close to my destination. That's about it. Otherwise I'm just making stuff up. If I say I liked anything else, I would be lying.
Disliked: Hair in tub. Black mold on ceiling. Hallway floors filthy and stained. Unfinished wall repair in my room. Floors in elevators sticky. Breakfast was cold. Broken pancake maker. Cook didn't speak English. She stayed on her phone and food on buffet ran out causing us to be late for appointments. BAD experience.
Juana Mon, 22 July 2024
We have stayed at a...
Liked: Only thing good about the property was the comfort of the beds.
Disliked: Cleanliness
Kara Fri, 12 July 2024
Very good
Gloria Wed, 10 July 2024
Unable to stay due to...
Disliked: We were unable to stay due to no power or rooms available, even though we had prior reservations. Unable to reach a representative to make sure they did not charge my credit card. The person at front desk was unapologetic and indicated we needed to call the hotel booking. But once we did that they could not find our confirmation number.
Debbie Wed, 10 July 2024
Bad
Disliked: No power stayed only 1 night. Reception refused to talk about refund. Was told to call for refund. Nobody answered phone.