Holiday Inn Express & Suites Beloit

Superb

Good

Liked: Very crowded and busy with kids, but staff handled it well.

Exceptional

Superb

Liked: Clean and affordable.Staff was pleasant.Breakfast was delicious.

Exceptional

Wasn't what I expected for...

Liked: Fantastic, variety, quantity was exceptional,Staff was very accommodating Check in Staff was very accommodating and respectful.
Disliked: Cleanliness of roomHotel housekeeping staff was very rudeIn the first room the room lock was faulty, had to move to another room.Second roomBed covering had feces on it, pillow cases were wrinkly as if they had not been charged.Blind appeared to have soda stain on it.Third room Blind to block out the sun was not operational.Large water stain on furniture, chair hand torn arm rest.Bathroom had rust on fixtures.Housekeeping staff was rude for the last two days of my stay with slamming of doors early in the morning, when asked if they realized that the slamming of doors was loud, they apologized and slammed the doors continuously out of spite.Told morning staff during my departure. Was told I needed to talk to next day staff.

The room was fine, the...

Liked: It was clean and comfortable, my friend tells me.
Disliked: I reserved through Booking.com for a friend of mine. When he checked in, my car was charged twice for $179.00, which was the price of the room and the incidentals fee. I was refunded one of the $179.00 charges immediately. However, my friend had given his own card for the incidentals, and I covered the room. Despite this, I was still charged for it. When I called, I was told that the incidentals fee was switched over to his card, and would be refunded to mine. This was a Saturday, so I will be waiting for that, I'm sure. Then, the next day when my friend checked out of the hotel, they again charged my card $133. When I called to figure out why, I was told that there was no record of an $179 charge to my account, and the $133 was the price of my friend's stay. I explained that I was already charged the day before when my friend checked in, and the front desk person told me that it would be refunded, and if it's not there by Tuesday or so, I should call back and talk to the manager. So now, my account is low because I was charged multiple times for really no reason.

Exceptional

Good

Liked: Free breakfast, plenty of towels and cleanliness
Disliked: Most outlets didn't work, USB cables all pushed in, couldnt use