Holiday Inn Express & Suites - Ann Arbor - University South

Bad

Superb

Poor

Liked: Location
Disliked: The Saturday night front desk person was inattentive. I requested extra pillows and he told me he would bring them up in 10 minutes. 30 minutes later I went to the front desk to get the pillows. When I walked up he was watching a YouTube video. I told him I was ready to go to sleep and waiting on the pillows. He said just give me 10 minutes and I will bring them up to you, instead of giving them to me right there. He said I have someone getting them ready for you. When he brought them up 20 minutes later he handed me two pillows and 2 pillow cases and stood there like I should thank him for doing me a favor.

Honesty is the best policy

Liked: The bed was so comfortable. I wanted to take it home. Breakfast was great. The staff were amazing.
Disliked: The room was not cleaned correctly. My fiance found erectile spray meds and crunchy tissues and a towel on top of the cabinet. It was so gross

Very good

Liked: Comfortable bed, friendly staff, good breakfast, kids loved the pool.
Disliked: Definitely need better lighting above the sink in the bathroom........ it is so dark, makes it hard to get ready.

Overall ok

Liked: Breakfast was free
Disliked: Bath tub water did not drain

Exceptional

We arrived super late but...

Liked: There were many breakfast options. I love the biscuits at the Holiday Inn.
Disliked: n/a

Superb

Liked: The room was clean, which is a huge plus! Did not feel that I had to sanitize parts of the room. There was a refrigerator (a little hard to open because of the tile floor making it slip). Bathroom was also clean. Elevators, common areas, and hallways were tidy.
Disliked: Pillows could have been firmer because it was difficult to sleep comfortably when you sank into the mattress with two pillows doubled. There was also no water available at breakfast and I had to buy water to take my medication. Breakfast was also closed early on 4/13 by 4 minutes (closes at 10 AM on weekends), so I had to rush and take my bagel out of the toaster. The worker made the announcement and locked up at the same time without a last call. The hotel also had no access to a bottle opener so I could open my soda drink.