Good

Was ok

Liked: The staff were really friendly
Disliked: The room size was very small for a family of 4, no options for extra pillows

Friendly staff

Liked: Staff on reception were friendly, welcoming and professional late at night when I was tired and fed up.
Disliked: I booked a room with a double bed and got one with two singles.

Exceptional

Very good

Amazing

Liked: Good food, lovely room
Disliked: Not a lot of parking space

Not to bad at all

Liked: Friendly staff

Superb

Liked: The hotel is clean and nicely decorated. Staff were very helpful, approachable and kind. We arrived at around 6pm (check in was from 3pm) there is a touchscreen terminal as you enter to pay, and the reception desk was just to the left, the man manning the desk gave us a parking discount code without having to be asked, and offered to help us with the parking transaction. Parking was £5.00 with the discount code. The rooms, we had one family room (double bed and sofa bed) and a twin room. Rooms were a decent size for a holiday in express, my stepdaughter slept on the sofa bed and said it was really comfy, and my step son and partner took the twin room, both said it was the best nights sleep they'd ever had! We would of liked extra pillows, but we didnt ask so I wouldn't rate them down for that. There is an ironing board, Iron and Hair dryer in the room. And theres Hand wash, Shampoo and Body wash in the bathroom (all Dove brand which I thought was lovely) We had food at the hotel, which was very nice and prices are reasonable, I thought. There is also a Harvester next door and Stoke Football stadium is across the road. There was an issue with the Fire Alarm, it kept going off randomly while we were eating our dinner, the man at reception/bar was assuring when telling us there was no fire, and after he had reported the alarm he approached us at the table to tell us it had been reported and to apologies for the inconvenience. We had three girls who loved stitch, and the girl manning the bar was eager to get them Stitch halloween pictures to colour when asked if they had any paper for our girls to draw on. We stayed here as we were visiting Alton towers, its roughly 20-28 minutes away from the park, but very easy to get too. We would definitely stay here again.

Could of been better

Liked: The location was ideal that's why we chose the hotel.the staff and management where very good at their job and made us feel very welcome.
Disliked: Only a few things that could of been better. There was a smell of sewage in the bathroom which we reported and the hotel did their best to rectify the problem the following day, but the smell did come back. It wasn't worth changing rooms as we wasn't there in the day time and only there for two nights.the other problem was the Aircon,we turned up to maximum but the Aircon didn't heat up. Also it looked a little battered with only one flap on it which didn't move.The complementary breakfast, it wasn't warm enough and there were kids everywhere which for me shouldn't of been aloud in that section and there parents should of got there breafast.Last thing was a fault with the fire alarm which kept going off on second night's stay, I had to go to reception to ask what was happening but the management assured us that there was nothing to worry about and that it was just a technical fault.I do have to say though that the management and all the staff that we seen where exceptional and are a credit to the company.