The room was smaller than I would have liked and was pretty dirty. There was food on the floor, dirty pillow cases, and hair on the bathroom floor as well - it looked as if it had not been dusted in a long time. Yuck!

Liked: Location.
Disliked: Cleanliness.

Exceptional

Exceptional

Liked: Great location, easy to find. It's very clean and comfortable. We've stayed here twice, and it will be our go-to each time we visit Springfield.

Exceptional

Liked: Great breakfast comfy bed great tub in room.
Disliked: Having to go to the other building for pool

Good

Disliked: Very rude night front desk staff. Very unprofessional and would not help with any questions I had for her. Acted like I was a real bother to her. I stayed a extra night in the area but I switch hotels so I would not have to deal with her

Poor. Very poor

Liked: Location was why I selected the hotel. WiFi didn’t work well. I got eaten alive by bed bugs. Called the manager. No one called me back. Cob webs hanging from the ceiling to the stand up lamp. Won’t be back
Disliked: Cleanliness. Response by management after I took the time to call about being eaten alive by bed bugs

Friendly staff but facility needs...

Disliked: Very outdatedHVAC very noiselyFrien

Passable

Disliked: Breakfast

Good

Very good

Liked: It was located close to our event and easy to find. My wife liked the shower head in our room.
Disliked: I didn't really like the LG TV in our room. It was slow at changing channels.