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Holiday Inn Express Rochester - University Area eef - (888) 406-7656
Holiday Inn Express Rochester - University Area, 717 East Henrietta Road, Rochester, NY -(888) 406-7656
Area: Henrietta
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BOOK ONLINE OR CALL - (888) 406-7656
3.55
HOTEL RATING: 
GOOD
3.55 out of 5 (906 Ratings)
3.3 miles from Rochester centre
BOOK ONLINE OR CALL - (888) 406-7656
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Hotel Description
A 7-minute drive from Marketplace Mall, this hotel features an indoor pool and a fitness center. It offers free Wi-Fi and spacious rooms with air conditioning and cable flat-screen TV. All guest rooms at Holiday Inn Express Rochester - University Area are equipped with hairdryer, iron, coffee maker, microwave and refrigerator. Each has a work desk and a private bathroom. Guests of the hotel can relax in the lounge and enjoy complimentary continental breakfast. The pet friendly property also offers free local phone calls. Rochester - University Area Holiday Inn Express is a 15-minute drive from Sea Breeze Amusement Park and 5 miles away from Strong National Museum of Play. Free on-site parking is available.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Free Breakfast
` Free Parking
` Golf Course
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Skiing
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` Coffee/tea maker
` Refrigerator
` Children's playground
` BBQ facilities
` Hiking
` Shared kitchen
` Wheelchair accessible
` On-site parking
` indoor pool
` telephone
` kitchenware
` Concierge services
` Designated Smoking Area
` Family Rooms
` Fireplace
` Free Wi-Fi
` Kitchen
` Restaurant(s)
` Daily Housekeeping
` English
` Arabic
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` Shops on site
` Electric vehicle charging station
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Hygiene certification
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Video game console
` Car rental available
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Tennis court & equipment
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Outdoor recreational features
` Desk/workspace available
` Allergy-free rooms available
` Cleaning products available
` Bicycle rental (charges may apply)
` Xerox/fax in business center

Holiday Inn Express Rochester - University Area Guest Reviews

Overall Average Score: 
Good (3.55 out of 5)

Write a review

5

Exceptional - 5.0 out of 5

David Mon, 3 March 2025

Great venue for the price....

Liked: It was great on every level. Front desk staff very friendly and the kitchen staff in the morning also great. Foods nice and fresh with great assortment too. Just wish they had french vanilla coffee creamer.

4.5

Wonderful - 4.5 out of 5

Angela Sun, 2 March 2025

Excellent stay, very comfortable. Breakfast...

Liked: Very clean, friendly staff
Disliked: No complaints

4

Very Good - 4.0 out of 5

Tracy Sun, 2 March 2025

Very good

Liked: Great staff. Conveniently located. The facility was clean but starting to look tired. We would definitely stay again.

4.5

Wonderful - 4.5 out of 5

Sufian Sat, 1 March 2025

Superb

Liked: The location , it was clean and quiet

5

Exceptional - 5.0 out of 5

Heather Sat, 1 March 2025

Exceptional

3.5

Good - 3.5 out of 5

Vanessa Thu, 27 February 2025

Good

1

Poor - 1.0 out of 5

Kaylee Wed, 26 February 2025

Will not be going back.

Liked: Close to the hospital.
Disliked: We booked a king room. It was so tiny barely any room to move around. Our heater was falling off the wall. We addressed it with the hotel staff. They sent a staff member to go shove it back on. Didn’t offer to get us a new room. Didn’t offer to make things right. The rooms are not like the pictures. The rooms are beat up. We could see outside from the side of our heating/ac system on the wall.

0.5

Poor - 0.5 out of 5

Jose Tue, 25 February 2025

Terrible housekeeping and client service

Liked: Location
Disliked: The first night that we stayed at the hotel there were only 3 full body towels (less than the number of people we reserved the room for). When I asked for more, they said that they run out of clean towels and to check the next morning.For the second night, when we arrived to our room, we discovered housekeeping had skipped it. When I asked the person at the reception, they said that we should’ve requested it. However, at check-in that same person did not mention that we had to request the service. This is the first time at a hotel that I have to “request housekeeping service in advance”. Finally, the person at the reception decided just to give me clean towels and said there was nothing she could do. For failing twice to give us a proper housekeeping service at a hotel I would’ve expected first and foremost an apology and some other type of action. It is inadmissible to be paying for a service that was not provided to the fullest.

1

Poor - 1.0 out of 5

Mohammad Mon, 24 February 2025

Uncomfortable

Liked: Other guests on the floor noisy and there was Marvana smell on the guest room floor and inside my room by using Marvana inside the room
Disliked: Strict action was needed against noise and USING MARVANA INSIDE THE ROOMS

5

Exceptional - 5.0 out of 5

Christine Mon, 24 February 2025

Exceptional

Liked: A great stay all the way around.
Disliked: There's nothing here to complain about.

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Holiday Inn Express Rochester - University Area 717 East Henrietta Road, Rochester, NY