Liked: We had forgotten to print our tickets. Jason who worked the front desk was very nice and helpful to us.
Disliked: None.

Great rooms. Terrific staff. Wonderful location. Will definitely stay here again!

Disliked: Nothing.

Liked: Very comfortable room within walking distance of Brown's Island and other local restaurants, which is awesome when you don't want to drive. The hotel was very nice and comfortable and the breakfast was good. I would highly recommend staying there to anyone and will stay there again myself in the near future.

Very disappointed in this hotel. I paid $143 for a Suite with a king sized bed and a whirlpool tub. Also had to pay an additional $10 parking fee because it is not included in the hotel fare. We arrived to find some sort of fan set up to probably help get rid of the odor in the room. The odor was not horrendous, but it was all in our clothes. The heat would blow hot air then cold air, off and on all night. I used ConcertHotels.com to book this hotel as I was attending the Pixies show at the National. Obviously, we were not in the room very much until late in the night after the show; however, when we came back for the night, there was a note under the door explaining that the entire hotel had NO WATER due to a pipe that had broken outside of the hotel. The note also explained they would not be able to estimate exactly when we might have water again. So, not only did we definitely need to shower after dancing and getting beer spilled all over us, but we NEVER received an update when the water would be back on. Next morning, still no water. Still unable to take a shower. Still unable to flush the toilet. The crew outside kept us awake most of the night while trying to repair the water main. Also, although the staff was polite, when I called that night to ask for walking directions back to the hotel, the desk person provided us with incorrect directions. We ended up walking eleven blocks in the wrong direction during the freezing temperatures. We called back she attempted to help get us in the right direction but was unable to determine basic directions such as east, west, north, south, etc. Also, a cab was 45 minutes away so that was not an option. Experience was overall very upsetting and frustrating. Upon leaving the next morning, when the desk clerk asked how our stay was, we only relayed a bit of our frustration regarding the water situation. She advised she would reimburse my credit card for the $10 parking fee. I do not believe giving me $10 back begins to compensate for what we experienced at the Holiday Inn Express and we will not be returning.

Disliked: Foul odor in the room; heater was blowing cold air; water main broke - no water.

Exceptional

Liked: John at the Lobby was very nice and started the stay off with a good tone. Great location near restaurants and venues within walking distance. Didn’t have to uber anywhere based on the location.

Overall what I expected, minus...

Liked: I liked how the staff, specifically John, was so patient and friendly with guests. It was an especially busy weekend but every time I saw him he was providing excellent customer service!
Disliked: During my stay there was a youth soccer team there as well, so that interrupted my quiet experience. I wish the hotel could ask the parents to enforce rules. The children were running and making loud noises.

All staff were super courteous.

Liked: breakfast was good, however other options would be nice for meats other than sausage ---
Disliked: egg whites served

Enjoyable, the staff are awesome

Liked: The front desk staff were friendly and knowledgeable as well as personable
Disliked: Access to the hotel can be difficult given the stairs

Great staff and room sizes...

Liked: The hospitality was wonderful
Disliked: I did not like that housekeeping did not make our beds and they didn’t take the trash out of our room for our entire stay. I also did not like that there was not hot water on standby for making tea at all times and we were expected to make use of the room kuerig but they do not come with a sanitizing tab.

Facility needed care. Didn’t know...

Liked: Location, breakfast, staff
Disliked: HVAC was broken; couldn’t adjust or turn off; drawer was broken

Exceptional

Very good

Liked: The staff were so kind to my family and welcoming!

Okay stay, great staff

Liked: Wonderful staff, comfy bed
Disliked: Bathtub was gross, with hairs and stains. One elevator wasn’t working, so we had to wait a long time for an elevator.