Holiday Inn Express Poughkeepsie, Poughkeepsie

I travel numerous times and I have to say, this place blew me away. I can't stop talking about the staff. They were very profesional and knowledgable. The location was perfect. I had my choice of restaurants and the staff was very helpful with those choices. I left my suitcase behind and did not diccover this until I was home. I immediately called the hotel and Julie, the same staff member that checked me in, answered the phone and immediately told me not to worry, that she would find it and send it back. In five minutes she called back and she had the luggage. She also sent me a link to UPS for me to obtain a label. I did and I sent it to her. She had my luggage on the UPS truck the same day. I can't explain how great she really is. Thank you Julia for all you do. Ken - a very happy customer!

Liked: The staff led by Julie Gonzalez were exceptional in all facets.
Disliked: None.

Stayed at this hotel for a concert downtown. Being thàt the downtown area is really dumpy, I would definitely recommend staying a few miles out. This hotel and location are great. When a taxi service blew off our reservation (made by Holiday Inn front desk), a front staff member jumped to our aid and drove us to the Mid Hudson Civic Center himself. That was really awesome. The room was nice, quiet and clean. Although it was a Tuesday to Wednesday stay. Overall good location and would stày again! Thanks.

Liked: Decent location; clean; quiet; breakfast.

Liked: Staff very helpful and room clean.
Disliked: Nothing comes to mind...

Passable

Very good

Superb

Liked: Location and access to necessary services

Exceptional

Pleasant

Liked: Hello, unfortunately I had a very bad experience.. I stayed for the night cause I had a job meeting the next morning and I barely slept, the heat sounds so loud and noisy that I had to turn it off. The next morning I told to the person at the front desk and I show her the video of the situation and she makes fun of me, telling that was good to have a white noise.. letting me know that a can't have any credit or a refund cause l'm not a Holliday in member, very rude and unprofessional.

Very satisfied

Exceptional

Location was perfect and breakfast...

Just your regular Holiday Inn...

Liked: The bed was comfortable and there is a microwave and fridge in every room.
Disliked: Our bathroom had been cleaned but not thoroughly (one or two things left here and there...) and it could do with some renovation. We asked for a room away from the action. Unfortunately we were in the main corridor on the first floor and the doors are not soundproof. It's not the hotels fault if guests are inconsiderate and talk loudly (even shout) in corridors next to people sleeping, but they could do a lot better to soundproof the rooms, even adding an extra corridor/door to the bedroom (some do). Breakfast was as usual in these places: fast food, reheated... not appealing.