I really feel that this was not good value for money and yet it could be brilliant in such a great location.

Liked: The receptionist was helpful.
Disliked: The lift didn't work; the door buzzer didn't work when I returned soaking wet at 10-30.

Pleasant

Disappointing

One of the best value...

Liked: Location was in Gunwharf which was excellent. Parking was free for 24 hours and then only a couple of pounds per night after that which for the area was fantastic as the parking is very safe and secure. The hotel itself included breakfast which was great. The staff we encountered during check in and check out were fantastic. Especially the check in staff who were very knowledgable and informative. The whole place was very clean and fresh. We had just stayed at another holiday inn in London which wasn't quite the same standard so we were pleasantly surprised. Free wifi too. Although we had trouble connecting to it. We had good phone signal so we didn't approach the reception team about this. I'm sure it would have been sorted if we had.
Disliked: There were 5 plastic fingernails in the room that had been overlooked. This was sorted while we were out and we were given 2 free drinks vouchers for the issue. However when we went to get a couple of bottles of water from the bar they didn't have any water at all. Which we found quite strange for a hotel so didn't get to use the free drink vouchers. Also on a very personal note, the only plant based option for food was a sausage. We had stayed at other hotels before this one and they had a selection for each breakfast item. Again this is a very personal issue and wouldn't affect most people. Apart from that the stay was perfect

Exceptional

Superb

Fantastic

Liked: Internet was superb
Disliked: N/A

Exceptional

Excellent stay

Liked: Location to Ferry Port. Easy parking on sight. Welcoming and helpful staff and a great breakfast to start the morning.
Disliked: Nothing that I can think of.

We had an excellent time...

Liked: The location was excellent and the room was of a very good standard and also very clean, including the bathroom. The television and tea/coffee facilities were good and the bed and pillows very comfortable.
Disliked: The choice of decaffeinated tea as well as breakfast tea in the room would have been nice and being able to get decaffeinated latte out of the machine in the breakfast/reception area would have been good.