Holiday Inn Express Pittsburgh West - Greentree, Pittsburgh

Liked: Everything.
Disliked: Nothing.

Liked: Friendly staff; nice room; close to where we had to go.
Disliked: Food wasn't the best but still filling.

Our room was definitely not up to par. We were not informed of the renovations, when we made our reservations. The carpet was bumpy and ripping in areas of our room and the cleanliness was not very comfortable. The overall smell was not fresh. Thankfully we were not in our room much of our stay. I would not recommend your place and would hope some type of compensation could be made to show customer appreciation.

Liked: Close to attractions and continental breakfast.
Disliked: Major renovation was taking place and I was not informed.

Very good

Pleasant

Liked: It was good, location good
Disliked: Rooms

Nice stay

Liked: Friendly service

We had a wonderful experience

Liked: Front desk was super nice and helpful
Disliked: Staircase was creepy and scary

Superb

Liked: The breakfast was great. Staff were very friendly. Beds were comfortable. Pool was warm. Will definitely be back!
Disliked: We had a connecting room with people we were not staying with and they were quite noisy.

Exceptional

Disliked: Having stayed there over a few days, would've been nice to have menu options/changes for breakfast. But it was fine.

It was nice & comfortable.

would go back!

Liked: I loved my room it was beyond the best!
Disliked: Breakfast food

Good, clean, but could be...

Liked: The staff was wonderful. Very polite and helpful. Grateful for the included breakfast which was very good and a good variety.
Disliked: We are on the shorter side. The beds were too tall, and with leg and back issues, hard to get into bed. The beds were comfortable, however. I could not reach the shower head to adjust it. The tub was slippery for showering, the hotel did not offer a rubber shower mat. We prefer bar soap, but understand why the hotel does not offer them anymore. The fragrance of the liquid soaps was too strong for our taste.

Exceptional

Liked: 18 hours agoPicking up our granddaughter from the University of Pittsburgh stayed at Holiday Express. Very clean room as well as the general areas. Breakfast was nice. Many items to pick from. The kitchen staff was friendly and very engaging. Making sure we were all happy. The pool and gym were top-notch. The hotel sits in the middle to anywhere you would like to go if you have a car.
Disliked: . My only complaints were, when asking recommendations for places to go and see the young man behind the counter, told us the Mall. Sorry, but I can go to malls in my neck of the woods. And the room staff did not refill our coffee and cups . Yet we were pleasantly surprised our room was serviced considering since Covid room servicing had come to a near halt.