Stayed one night Friday 26th May. Very surprised at how reasonable the rates were. Very clean. Very pleasant staff. Great breakfast. Room good size - no complaints at all!

Liked: Very clean room; big bed; all good!
Disliked: Could not get back into our room once we’d left so had to go back to reception to get the card re-activated. Slightly annoying!

Great hotel and excellent value; easy to access and plenty of parking; ideal when visiting an exhibition or event at Ricoh Arena.

Liked: Great welcome; clean hotel; breakfast is ideal and staff were very helpful.
Disliked: I would prefer a brighter light in the bedroom to read by. Also when you try and sit up in bed the bed moves away from the wall and you have to get out and wedge the wheel with a towel!

We enjoyed it!

Liked: Excellent location for our needs. Good parking. A very nice little bar area which was located alongside reception was attended by reception/bar staff. During our visit we were attended by Conrad who was polite, pleasant and courteous. As a smoker, I was pleased to find a well posted smoking area which didn’t make me uncomfortable, although a bench to sit at, and a weather screen would have been acceptable too?
Disliked: We travel around a lot! Comparing the price we paid for our stay to SOME hotels, this was most pleasant and we couldn’t fault it, to be honest!

Staff went above and beyond

Liked: The staff were excellent especially Harvey
Disliked: Single beds

Comfortable but a bit overpriced

Liked: Superb breakfast and staff comfortable but £89 a bit much
Disliked: Price

Good

Liked: The room and support
Disliked: They replaced our room but then supported us

Exceptional

Liked: Staff were absolutely lovely, especially one gentleman on the front desk and a lady at the breakfast buffet. Bed was very comfortable and room was clean Takeaway options for breakfast was a fantastic touch especially for people like myself who don't like to eat first thing or are in a rush

Lovely staff, very accommodating, clean,...

Liked: Very clean, lovely staff, nice and quiet away from road traffic. Good breakfast.
Disliked: Was very hot at night but nothing an open window couldn’t solve, bed not the most comfortable.

Exceptional

Liked: Excellent service and polite and accommodating staff .Beds comfortable ,room and ensuite clean and comfortable. Excellent choices and plenty of food at breakfast .
Disliked: There was nothing not to like .

Superb

Pleasant