Stayed one night Friday 26th May. Very surprised at how reasonable the rates were. Very clean. Very pleasant staff. Great breakfast. Room good size - no complaints at all!

Liked: Very clean room; big bed; all good!
Disliked: Could not get back into our room once we’d left so had to go back to reception to get the card re-activated. Slightly annoying!

Great hotel and excellent value; easy to access and plenty of parking; ideal when visiting an exhibition or event at Ricoh Arena.

Liked: Great welcome; clean hotel; breakfast is ideal and staff were very helpful.
Disliked: I would prefer a brighter light in the bedroom to read by. Also when you try and sit up in bed the bed moves away from the wall and you have to get out and wedge the wheel with a towel!

very pleasant

Liked: all very good
Disliked: nothing

Superb

Comfortable, clean and good value...

Liked: Room and bed were comfortable , breakfast was good value.
Disliked: Bathroom in disabled room could do with an update, floor uneven and does not clear the water away.

Exceptional

Good

Liked: Location was perfect for us. Most staff very helpful.
Disliked: Cooked breakfast was dried up and not best quality. Continental selection was acceptable.Trying to get some extra pillows was very difficult.

Superb

Could have been better

Liked: Staff were not very friendly. The Sausages were not properly made and there was no room service. I.e was about to take a shower and noticed there was no shower cap. I asked for a shower cap and was told to come collect at reception. For breakfast we had to put our used plates and cups in a large trolley. It was very budget like considering I paid £90 for the night for the room. We also asked for a cot bed and was told no as family rooms could not have a cot bed. Which I found strange since families often have babies. I have had better experiences in holiday inn and it seems standards have gone down.

Great location for us

Liked: Location
Disliked: Bar area not great not a lot of choice

Perfection

Liked: Location and price