Even though my stay was short, I had a wonderful stay. I really enjoyed myself. The staff was really helpful and pleasant. I will definitely come again to stay and recommend anybody to book a room :)

Exceptional

I enjoyed to be there...

Liked: Good breakfast
Disliked: They should finish the reparation in the front of that hotel building,because no one can take a picture to send to family and friends to show the beauty of that Holiday Inn Express .

Location - Perfect for getting...

Liked: The location of this hotel was perfect for getting around to view a good few sights such as Times Square & Central Park. If you enjoy walking, then these places are just over 20 minutes walk each. We also went on a tour of Madison Square Garden which was also just over a 20 minute walk.. The Hudson River is also very close by and it is a really nice walk along the river with some great views. There was a nice place for coffee called the Jolly Goat which was only a few mins from the hotel. There are a number of other food/coffee places close by before reaching Times Square. All in all, it was a great location especially given I had never been to New York before.
Disliked: Myself & my Mother checked in on December 14th. We arrived at the hotel at about 9pm (after 7 and half hour flight from Dublin, Ireland) and we could see it was quite busy. But we were able to approach the reception desk without any issue . When I gave my name, The person behind the desk told me that the room I had booked was not available. I found this hard to believe given we were checking in at a much later time. I honestly thought this was unacceptable that we were put in a room with 1 bed & then a blow up bed. I was then told that payment for the 1st night was being taken (even though on the 1st night the room we were in was not the room I had booked). That is unacceptable & I believe I should not have been charged for the 1st night . We were then told to make our way to reception the following morning between 9am - 11am with our luggage and that our actual room would be ready. This wasn’t the case and we were told that this was not possible because check out is at 11. If we were told this the day before then that wouldn’t have been a problem. The worker we dealt with in this situation I found was quite rude and wouldn’t really listen to what I was saying . I was also told that an extra 50 dollars was taken from my account after I checked in just for potential damages etc.. I presume this will be return to my bank account ? Please confirm. Once we did get our actual room ( The room I had booked ) I can confirm the stay was quite pleasant and we had very little issues. Cleaners gave us fresh towels when we needed them. And the staff we dealt with at reception later in the week were more approachable & easier to deal with in comparison to the beginning of our stay. Given the location of the hotel, I wish I could say I would stay there again in the future, but improvements would need to be made on some points mentioned above.

Highly convenient location, and pleasant...

Liked: Amazing location! It feels tucked away from the chaos of Times Square but close enough that you won’t miss a thing! The staff were extremely pleasant and easy to deal with! Complementary breakfast is a nice addition.
Disliked: As I suggested, the room didn’t feel clean (marks on the walls, crumbs on the floor), additionally, the towels are quite small. They don’t feel like full body shower towels. The crack under the door is so large, and the rooms aren’t very sound proof. I could hear my neighbours blow drying their hair and every time someone passed I heard them stepping.

Superb

Average

Liked: Services.
Disliked: No heater. Broken coffee machine. No water.

Stay away not worth the...

Liked: Room was gross mold in bathroom, carpets had holes and were torn up. Has construction happening with Jack hammers pounding all throughout the day until 6pm starting at 7am. We asked for rooms next to each other and paid extra for rooms up high with a view my room was ground level the rest of my family was in the basement neither room was close to each other or with a view, that I paid much more money for and was told they had no other rooms to offer and did not discount our rooms with no views that were no where near each other.
Disliked: Cleanliness, noise control, comfort.

Passable

Disliked: The remote control for the TV does not work and a small area for breakfast considering the hotel occupancy.

Great place to rest between...

Liked: Great staff. The hotel was busy and the staff did a great job meeting the needs of the travelers staying there. Breakfast staff kept everything stocked. The housekeeping staff serviced our room daily. Front desk staff friendly and helpful. Location is very good.