Very welcoming; nice price.

Liked: Close to the tube; price; very clean.
Disliked: Noises around the hotel.

Bad

Liked: was to stay in property moved other hotel not good

Bad

Liked: was to stay in property moved other hotel not good

Lovely manager, helpful staff and excellent location

Liked: We were transferred to best Western plus across the road. No problem, our new hotel was very nice on all counts. The bed was particularly comfortable
Disliked: I would have preferred non-dairy yoghurt, but under lockdown one has to be understanding.

Very disappointed with The Holiday Inn Express.

Liked: The Best Western staff were great and tried their best to help us when The Holiday Inn Express had let us down.
Disliked: Arriving at The Holiday Inn to be told they were closed for a private function. We were moved to The Best Western but we had paid for a full breakfast both mornings and this was not available - no apologies from The Holiday Inn and we felt very let down. Our complaint is against The Holiday Inn Express and not The Best Western.

Disappointing

Liked: Room was modern though tiny with no window
Disliked: I was transferred from original hotel choice, breakfast was a coffee and snickers bar

Perfect

Poor

Pleasant

Perfect