Exceptional

Don't believe all you read

Liked: Close to the airport and shuttle.
Disliked: Food all day stated on the menu and website but that was incorrect. We'd had a long day and we're leaving at 4am, no food available till 6pm, wife diabetic and needed to eat, we mentioned the website stating food all day and the menu saying the same, and we were told that it was wrong. The end. No offers of a sandwich or anything.

Another disappointing stay at a...

Liked: Breakfast was good. We were offered some very tasty vegetarian sausages. Bed was very comfy.Location excellent.
Disliked: First room we were allocated had a leak in the bathroom and the floor was very wet with a towel attempting to soak up the water. We complained and were moved. One of the two sockets next to the kettle did not work - it was blocked. There were no instructions in the room on how to access the internet or which number to ring to get the reception. No one explained how we had to use our room keys to access the lifts. Parking cost an extra £14! A bit of a shock. Our last Holiday Inn (nr Colchester) the previous Saturday cost £8 which was already more than enough!

Exceptional

Liked: Great breakfast choice, especially gluten-free and non dairy milks, etc.Quick and easy check in and out and the grab and go breakfast for the 4am start was greatly appreciated.

Poor experience

Disliked: On Arrival the room we were assigned had a horrible odour as soon as we walked in the door (Heavy sewage type smell). We went immediately back to the front desk, where the desk clerk apologised and assigned us an alternative room. This room also had a bad smell (light BO) but we weren't prepared to make an additional trip to reception so accepted it. The selection and standard of the food in the restaurant was disappointing

Exceptional

Liked: Great location
Disliked: Nothing was too much trouble for the staff ...Great choice of breakfast and having 24 hr check in was a great help

Exceptional

Very good

Perfect location at a perfect...

Liked: Perfect location for airport . Room v comfortable & clean . Staff lovely & attentive. Breakfast excellent. We have stayed here twice in the last month & both times absolutely great. Thank you
Disliked: N/A