The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Very good location near O2

Liked: Comfortable bed
Disliked: No heater in the bathroom

I wouldn’t stay again

Liked: The shower was good and the breakfast was ok even thought it was only Luke warm
Disliked: The place felt grubby and was a

The hotel needs attention! It’s...

Liked: I didn’t like anything about this hotel.
Disliked: Leakage in the room( on the window side), plugs in the bathroom not working, unfriendly receptionist( lady), very basic breakfast, outdated facilities especially the elevator.

Very good

Liked: Very friendly staff. Very clean and comfortable room. Excellent location for the O2.
Disliked: A bit expensive but I suppose you pay for the location.

Very good

Good value for money

Liked: Good quiet lication in good neigbourhood breakfast was ok
Disliked: No closet in the room small room for 4 people and constant problems with magnet carda for lift and room have to remagnetuse them twice a day

Bad

Pleasant

Liked: Good situation
Disliked: We were on the 7 th floor and the bathroom really smelt badly of drains. It was too bad to stay in the room so we asked to move at 1 am. It made us feel nauseous.

Exceptional