The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Exceptional

Liked: Location to the O2 Arena was within walking distance, very clean and staff very helpful and polite

Exceptional

Decent hotel in a great...

Liked: A great location and value for money. Rooms clean and tidy and bed very comfortable.
Disliked: Nothing, all was good.

Superb

Comfortable stay

Liked: Comfortable stay
Disliked: Lifts were down; too slow to go up and come down

Very good

Liked: Good location
Disliked: Wasn’t that clean

stay for the location not...

Liked: Location for the event at the O2
Disliked: It was not a clean or well-maintained hotel; the rooms were clean and smelt bad.

Pleasant

Perfect location for the day...

Liked: The location and the staff.
Disliked: I my room there were stains on the carpet and the bed frame and it wasn’t that pristine.Anyway it was ok and for 1 night it was fine.Is a shame because it cheapens the hotel in general.