The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Very good

Exceptional

Good location friendly staff

Liked: Great location from 02 arena about 15 minutes walk
Disliked: No clear signage to reception

Very good

Girls trip to London

Liked: The hotel is in a good location and ideal for us as we we’re visiting the 02 for a concert. The room was nice and clean and spacious enough for three adults sharing and had everything we needed for our stay. The staff were very friendly and helpful. The breakfast was delicious and plenty of choice. We will definitely stay here again when visiting London.
Disliked: Nothing

Exceptional

Liked: Everything was fantastic. Staff super friendly.

Clean and ideally located for...

Liked: It was in the right place and the room was very quiet and comfortable
Disliked: The entrance was very confusing and I did not know how to get to reception on the first floor …. Signs would help … also eggs in the morning were cold both days …

Very good

Liked: We had interconnecting doors with our children, was a great. 10 mins walk from 02.
Disliked: Need room key for lift, but then I suppose helps with security too.

Good position but make sure...

Liked: Close to the O2
Disliked: Shower facilities. Tired bathroom. Very noisy at night due to guests talking and laughing in hallways.