The room was clean and the beds comfortable, and the staff very friendly. I usually have fruit and yogurt - would have liked to have had fresh fruit for the breakfast. The frozen bowl of fruit was still frozen in part. I feel the price is a little expensive in comparison to the nearby 5 star hotel which is a much more luxurious experience, with the use of a spa swimming pool. Thank you.

Disliked: The rooms were very warm at night but the air conditioning was too loud to leave on, and it was too noisy to leave the window open.

Very friendly staff. Room was very clean; air con was not working - we were informed of this and told a fan was in the room. Spotlights out in bathroom, making it quite dark. Also a spot light out on the room. Beds very comfy. Had to use stairs to get to 5th floor on several occasions as lifts would not work. Luckily we were able to do this, other guests may struggle.

Liked: Breakfast was included; staff very friendly.
Disliked: Spotlights out around the room; air con not working; lifts intermittently working.

We were so tired by the time we got to the hotel, the receptionist could clearly see I was a wheelchair user, yet I paid for a room that had no toilet facilities for a wheelchair. Once confronted I was given a disabled room that suited my needs. So it worked out in the end.

Liked: There was a problem with facilities to bathroom. I was given another room with wheelchair access.
Disliked: Couldn't believe they initially gave me a room with toilet inaccessible for a wheelchair user.

Did the job

Liked: General location to O2arena
Disliked: Immediate access to hotel. Surrounded by major roads and not easy to access

Great location, good rooms, a...

Liked: The location is great, having breakfast included really helps, the rooms are big with a good bathroom. I found the bed and pillows really comfy.
Disliked: The pressure in the shower was barely noticeable, it was more of a dribble. I've stayed here on other O2 event nights and it has been pricey, and I've seen the price on non-event nights, and it has been lower. But, this does happen everywhere, unfortunately.

Very good

Close to 02 and would...

Liked: Close to 02Comfortable bed Nice size room Quiet until 7amFriendly staff Relaxing atmosphere
Disliked: Room looked tired and needs decorating.No decent coffee served at the bar just Americano and couldn’t use kettle in the room because it didn’t look clean. Vacuum cleaners woke me up early, I realise jobs to be done but was a tad early for me after a late night.

Very good

Great location and value for...

Liked: Friendly staff. Location. Hot breakfast options.
Disliked: Evening food options. The shower in the room was awful - slow and no power. No room service. Over priced parking.

Was perfect for my trip

Liked: Staff was amazing
Disliked: N/A

Exceptional

Liked: Comfortable, helpful staff, clean room excellent

Way too expensive for what...

Disliked: This has been a horrible experience! I do not recommend this old looking hotel! 1 night = 200 euros and what you get in return is unfriendly staff, a broken elevator... and yes, a great location if you are looking for a hotel near the 02 Venue!The location is really the ONLY positive aspect! Oh and by the way: Horrible coffee!!!!