Holiday Inn Express London - Epsom Downs, Epsom

It was really nice location...

Comfortable stay in lovely location...

Liked: We enjoy staying here whenever we need to visit the area because it’s on the Epsom Downs and we can take a walk across green land rather than being surrounded by traffic fumes on busy roads. The rooms are clean and comfortable, the staff are very helpful and there’s plenty of parking space. We also like having dinner in the pub very close by.
Disliked: The breakfasts are fine but I never understand why they hide the Alpen muesli away in the cupboard under the breakfast counter. Luckily I know it’s there now, so I can help myself. Also, the fruit compote has strawberries in, so I can’t eat it - quite a few people can’t eat strawberries. It would be nice if they could offer some alternative fruit - I’d be quite happy with tinned fruit salad or some melon. We were told they no longer offer bananas because guests take them all. On our visit, a coach load of guests had taken all the fresh fruit (apples and oranges) - apparently they filled carrier bags with muffins and fruit, so none was left for other guests. I understand it’s difficult when you’re on holiday and you might want a small snack lunch. How about charging coach trips a bit more and giving these guests a take-out lunch bag, so they don’t have to raid the breakfast bar like a swarm of locusts! The cooked breakfast is good if that’s what you want - just limited if you’d prefer muesli, yoghurt and fruit .

Great for a one night...

Liked: Location. Quite and easily accessible.
Disliked: The only comments for improvement would be to have oat milk available at breakfast and coffee quality from machine could be improved. Otherwise a good stay and everything you need for a comfortable stop over.

Very good

Enjoyed our short stay and...

Liked: It was a lot cleaner than last time we stayed here. Reception was very friendly on arrival and the service at breakfast was extremely welcoming and friendly. Parking as usual was excellent and a very quiet place to stay. Will definitely be going back.
Disliked: The room wasn't properly lit and quite dark.

Very good

Really nice budget hotel

Liked: Great hotel, nice staff and clean rooms.
Disliked: Could do with serving more type of food on evening as just pizza is very limited.Hotel recommends there pub adjacent for food however the service from this pub, the attitude from the staff is terrible so I for one would never recommend that pub for food.