Hotel Used My Credit Card...

Liked: Nothing.
Disliked: Terrible - my credit card, which was presented only at the hotel not an online booking site -- was used to allow someone to stay at the hotel impersonating me for a week after we checked out! Minibar charges and nightly room charges repeatedly processed completely without my authorization. One of the staff said it was another staff's ex boyfriend. Not sure if that's true but absolutely outrageous regardless. Thousands wracked up and every time I tried to call "the manager is gone for the day." I never once got a call back from anyone here. Rather, I had to dispute it with my credit card company and file a law enforcement report.

Exceptional

Liked: Love this property - well managed.

Very good

Liked: Room was clean. Breakfast bar was good
Disliked: After paying for the room thru booking .com, they charged my card for incidentals. Never had this happen before. Also took extremely long to check in due to confusion on the computer.

Very good

Liked: Room very clean and comfortable.Breakfast choice very good.There is NO pool at hotel even tho it is advertised as having a pool.Coffee and hot chocolate available at night was nice surprise.The coffee was from an actual Costa grinding and dispensing machine . Good coffee.Would be suitable as a base to visit Knoxville and surrounds.

Good hotel to spend the...

Liked: Good facilities, very friendly staff, and excellent breakfast. The only thing they could improve is the cleanliness of the rooms.

Exceptional

Ok for one night stay...

Liked: It was good. Nothing exceptional. Regular room size. All clean. Soft bed which usually doesn’t fit me. But it’s a personal preference.
Disliked: Plastic cutlery and paper plates and cups seem to be standard in America. This is the reason I am giving lower overall rating.

Pleasant

All in all it was...

Liked: Friendly staff,clean rooms ,proximity to options for dining
Disliked: Fitness center, rooms and a couple of hallways were under construction