Holiday Inn Express Hotels & Suites Jacksonville Guest Reviews
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1.9 miles from Jacksonville centre |
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Tyrel Fri, 4 April 2025
great except the $250.00 charge...
Disliked: Being charged for a lamp that staff said was missing from room after my stay. Being that it was a new room that no one had stayed in before the lamp was possibly never put in room. Who knows for sure but i did not take a lamp out of the room, furthermore since i was charged $250.00 dollars i we trying to avoid staying at Holiday Inn hotels in the future.
Angel Mon, 31 March 2025
Poor
Liked: When I booked the room, I specifically booked for the indoor heated pool. I even called to make sure the pool was up and running. When we got to the hotel, they were under renovation. The pool and the workout room were closed, and there were renovations going on in the breakfast area. Our tub stopper was broken so we couldn't take a bath. The shower was great. I never received an email informing me of the renovations going on. Otherwise, I would have canceled and made reservations elsewhere, which I'm sure is why they didn't email. I didn't find out about anything until I got here, which was too late to cancel without being charged, so I had to pay for and stay in a hotel I was extremely upset with. This is the second time I've made reservations at this string of hotels and been sorely disappointed.
Brenda Sun, 23 March 2025
River run ATV park
Liked: Everything was fantastic.
Disliked: Nothing. Everything was great.
David Sun, 16 February 2025
Very good
Earl Tue, 11 February 2025
Everything was great
Liked: Everything was great
Disliked: Everything was great
Nikki Sat, 1 February 2025
Passable
Eduardo Tue, 7 January 2025
Superb
Bjallstate Sat, 28 December 2024
Very good
Melissa Thu, 26 December 2024
Really have to reconsider staying...
Liked: Inside pool and close to family
Disliked: Security about having my room number talked about so loudly when checking in. And keys given to a not yet checked in guest who’s wasn’t on the rooms. Having to asked to have rooms cleaned. No clean towels????
Melissa Thu, 26 December 2024
Some good but some VERY...
Liked: The inside pool and it was close to family.
Disliked: The staff wasn’t trained or didn’t care about people safety. They said room numbers out loud when handling both room numbers. Then gave keys to a person whose name wasn’t on the room. He was going to be a guest but they didn’t know him and I haven’t given HIS name yet. I did show up only minutes after they just handed him a key.