Holiday Inn Express Hotel & Suites West Point-Fort Montgomery Guest Reviews
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1.1 miles from Fort Montgomery centre |
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Stefanie Fri, 7 March 2025
It was nice.
Liked: Beds were comfortable the room was clean and spacious. Breakfast was a good set of options.
Disliked: We didn’t spend much time in the hotel only to sleep and for breakfast before leaving for the day. Everything was just fine until it was time to check out. I called down to the “guest services” ask if it was possible to have a trolly brought to the room. “You can come down and get one yourself we don’t provide room service here”. It’s not that I mind going to get the trolly. It was the attitude and tone that greeted me at 7am. A simple question, a simple task and the man could not be bothered. However when I last called down to guest services and asked for two additional pillows the lady was more than able to send someone upstairs with the pillows! This man just couldn’t be bothered to put his phone down and help a guest. I didn’t ask for him to take my bags to the car, I simply didn’t want to leave my 4 children alone so I could fetch the trolly myself. We ended up taking our belongings to the car and high tailing it out of there. The entire stay was just fine but of course the last moment was just awful. It’s okay to say no, or say someone was not available at the moment. He said neither of those things and his attitude was uncalled for.
Stephen Tue, 28 January 2025
Superb
Daniel Mon, 6 January 2025
Superb
Lourdes Mon, 30 December 2024
Exceptional
Liked: The breakfast was very good with options. The staff very friendly and the rooms comfortable and clean.
Margaret Fri, 27 December 2024
Clean, comfortable, homey!
Liked: Clean
Disliked: N/A
Margaret Fri, 27 December 2024
Clean, comfortable, homey!
Liked: Clean!
Disliked: N/A
Jeffrey Thu, 26 December 2024
We’ll be back.
Liked: Dry clean and modern. Good shower and bed. Quiet location. Good breakfast.
Disliked: We were visiting family across the River. Would have liked the hotel disassembled, moved, and rebuilt closer to Mohegan Lake.
Linda Mon, 16 December 2024
Pleasant. We will be back.
Liked: The full breakfast. The cleanliness. The larger room.
Disliked: People outside our window talking and laughing after 11:00 PM.
Michael Thu, 12 December 2024
Fairly enjoyable
Liked: Breakfast was very good when hotel was full.
Disliked: At times not enough hot water.
Alan Tue, 10 December 2024
Superb