Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area Guest Reviews
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6.6 miles from Waterloo centre |
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Len Thu, 13 March 2025
Very good
Disliked: I was there with my granddaughters and the pool was closed for maintenance from 3-5 on the Saturday of check in which pushed everyone who had checked in with kids to wait so everyone came back at 5 to enjoy the pool. The girls were hoping to enjoy a swim after breakfast on the Sunday and before we checked out but the pool was again down, this time for maintenance.We had come on a winter day during March Break to enjoy time at the hotel pool but the situation made it a little inconvenient!
Allison Mon, 3 March 2025
Superb
Liked: The breakfast was wonderful. Lots of choice and everything was fresh. Credit to Atharva and his team!!
Justyna Mon, 3 March 2025
Superb
Phil Thu, 27 February 2025
Enjoyed the new rooms, wonderfully...
Liked: The breakfast room was well stocked and very tidy!
Anne Wed, 26 February 2025
Quiet and clean and comfortable
Carter Tue, 25 February 2025
Exceptional
Liked: Would be nice to have casting, available on the TV in the rooms
Sherry Mon, 24 February 2025
Exceptional
Liked: Extremely nice staff. Heated pool. Large room. Great hot breakfast! Great location!
Dennis Fri, 14 February 2025
Superb
Scot Tue, 28 January 2025
Our stay was okay but...
Liked: The rooms were clean and very spacious
Disliked: We had to move rooms. The first room we had we were in for 3 hours and it was freezing. We turned the heat up to 80 but it was not getting any warmer. We went down to the desk and told them but they never asked for our room number but said they would see about it. After another 30 minutes we went down again and asked to be moved. They came up and checked the heater and then said they would move us. We moved up one floor to another suite and the heat was better but not what it should have been.
Navjot Tue, 28 January 2025
Pleasant