Our stay was okay but...

Liked: The rooms were clean and very spacious
Disliked: We had to move rooms. The first room we had we were in for 3 hours and it was freezing. We turned the heat up to 80 but it was not getting any warmer. We went down to the desk and told them but they never asked for our room number but said they would see about it. After another 30 minutes we went down again and asked to be moved. They came up and checked the heater and then said they would move us. We moved up one floor to another suite and the heat was better but not what it should have been.

Pleasant

Exceptional

Liked: Freshly renovated rooms, pool with a small kid zone, across the street from St.Jacobs Market, antique mall, and outlet mall, nice breakfast area with free breakfast, 12 pm check out.
Disliked: Everything was great! The only recommendation I have is that more tourist information be made available about points of interest in the area, Amish tours, restaurants etc.Work in collaboration with some of the market vendors and provide locally sourced food items in the breakfast buffet.Work in collaboration with local business owners and provide weekend package getaways including things like tickets to the local St. Jacob’s Theatre, dinner at local restaurants, local spa, breweries, local farm visit or Amish tour etc.

It's affordable. But needs a...

Liked: The breakfast was basic but I really appreciated that it was available to us. You can't beat the prices and the indoor pool area is perfect for my children.
Disliked: I don't like that I booked a room for 5 ppl and they provide only 3 bath towels, when I called FD for more towels, after 1.5 hrs towels had not been sent, I had to call again. The parking lot was so icy both my child and I fell when leaving. The elevators were a pain, very slow, and took forever to open and close let alone arrive on the floor.The hotel requires refurbishment, the wall paper is dirty and peeling the carpets are shredding, the sectional in the lounge is an eyesore. Quite a run down in one year since I last visited.

Exceptional

Liked: Ample parking, easy access to Waterloo, great breakfast
Disliked: Nothing at all

Ok overall

Liked: Good breakfast, friendly staff, good location
Disliked: Thin walls and noisy. Please put solo business travellers in a quieter part of the hotel.

It was pleasant enough.

Liked: Convenience to local attractions. Allowed to enter early.
Disliked: Room could have been cleaner. Whole hotel looked a bit worn out.

Exceptional

Poor