Exceptional

Disappointing Stay

Liked: Location was good. Staff was friendly.
Disliked: Room had a very bad odor. Take your own air freshener. Breakfast was cold. Rooms have very thin walls could here EVERYTHING!! Very disappointed!!!

Meh.

Liked: The breakfast is what is now pretty typical for free hotel breakfasts, reheated omlets or scrambled eggs, potatoes and breakfast meat with cereals etc. The women running the breakfast area were delightful.
Disliked: We had to move to a different room after a night with a toilet that wouldn't flush and plumbing that howled. Clearly the hotel is ready to do some major updating. Both bathrooms had broken and lose tile and mold.

Exceptional

Exceptional

Liked: Parking was easy, check in went smooth, room was great. Breakfast was decent (lots of Cholula)

Comfortable bed, good WIFI

Liked: The room was large and the bed clean and comfortable.
Disliked: -Coffee machine in my room didn’t work and though I requested one 15 hours later still didn’t get one.-I Wanted to use the treadmill after arriving and there were children using them (all under the age of 12) all 4 machines taken-I went to the front desk at 8 pm and waited more than 20 minutes for the young lady to finish with her customer on the phone. Yes it was a business call but she never once acknowledged me or broke her conversation to say “I’ll be right with you” -I’m sure the reason the wake-up call was early was that the music was so obnoxiously loud that the girl at the desk couldn’t hear me.-I requested a wake-up call for 7 am Received it at 6:30, but still no coffee machine-The $100.00 “incident fee is interesting”. Upon check in I was told it’s only held for a precaution should there be damage, yet I was told I wouldn’t see it returned to my account for 3-5 business days. What damage are they expecting? I filled a waist paper basket that someone will have to empty, will that be my charge? The manner in which they take this fee is very odd. They have my card I signed for the room, if I damaged anything I assume they’ll charge me.-Has America lost all concept of what built this country? Pride in your work, knowledge of what’s required to do a go job, customer service? Where has it gone?

Adequate

Liked: Location across from a big mall. Made getting a meal quite convenient.
Disliked: I really despise the $100 security deposit. Now I have to go online and see if it really is deposited back to my account. A shitty practice.

Good

Very good