Holiday Inn Express Hotel & Suites Torrington by IHG Guest Reviews
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0.5 miles from Torrington centre |
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Rachel Sat, 8 March 2025
We had a great stay...
Liked: It was an easy to access location, and a great value!
Disliked: It definitely had an older feel.
Mark Fri, 7 March 2025
Very good
Erika Fri, 21 February 2025
Bad
Liked: Nothing
Disliked: I called before making the trip out to this place to make sure the hot tub and pool were working. Got there and it was all closed due to a private party. That was the only reason we were there so I asked if I could get a refund. The front desk said yes but that I had to check out first. I went back to my room, booked a new hotel, and went to check out and get my refund. This is when they inform me that they cannot give me a refund because I booked with a 3rd party. They did nothing at all to make it right. 0/10
Steven Mon, 17 February 2025
Poor management
Liked: Nothing at all
Disliked: I called for a week straight asking about the pool. I was told the pool can not be reserved. I went ready to go swimming with my kids and niece. Only to find out the pool was reserved for a private party when I was told several times. No one can reserve the pool. If you have a room. You can swim.
Stephanie Tue, 4 February 2025
Very good
Christina Mon, 3 February 2025
Horrible
Liked: Nothing I paid for this room for my friend and I got double charged and never got reimbursed!!! I’m pissed
Disliked: That I got double charged once by hotel and once by booking.com
Hendricks Thu, 2 January 2025
Very poor
Francis Mon, 16 December 2024
Exceptional
Margaret Mon, 2 December 2024
Very good
Joli Thu, 28 November 2024
It was ok
Liked: Breakfast was consistent
Disliked: Key didn’t work to get into our room or any of the other facilities. Front desk would reactivate and then we would have to visit them again less than 12 hours later