Holiday Inn Express Hotel & Suites Santa Cruz Guest Reviews
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1.8 miles from Santa Cruz centre |
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Hilary, Mariposa, visiting Moe's Alley Wed, 28 February 2018
Overall had an awesome trip. Great location; lots of food options and things to do and see that are close enough to walk.
Liked: Breakfast; attentive staff; nicely furnished room. Refrigerator and microwave.
Disliked: Pillows not stuffed enough - head went right through.
Bailey Tue, 17 December 2024
Exceptional
Shaun Thu, 12 December 2024
Comfortable and served it's purpose...
Liked: The room was clean, comfortable and served it's purpose for the evening. The location was also ideal for getting back onto the highway.
Disliked: Parking was offered at a fee, despite the property having ample garage space for guests. We opted to park on the street and got a rather negative "if can find parking" comment - we got parking opposite the hotel with no issue. Then again on check-out the reception staff member on the desk made a comment that she wouldn't have parked on the street and hoped our rental hadn't been trashed. If the area is that bad and the hotel has sufficient space on a first-come, first-served basis, parking should be included free of charge. The included breakfast was very average and certainly did not match up with the enticing-looking selections on offer pictured on Booking.com! Also do not like the plastic cutlery and paper plates. COVID is in the past and hotels should return to providing a better quality service!
Jack Mon, 2 December 2024
Exceptional
Avinash Sun, 1 December 2024
Stay was good , nothing...
Liked: Everything was ok
Disliked: Bathroom were outdated
Kenneth Thu, 28 November 2024
great stay
Liked: staff was awesome, front desk was awesome.
Disliked: parking
Kimberley Sat, 23 November 2024
Exceptional
Kathryn Wed, 20 November 2024
Give “Dee” a raise!!
Liked: Location to car rental return. “Dee,” the desk agent on arrival AND departure!Room was comfortable & clean. Breakfast was hot, w several options & fresh fruit.
Disliked: WiFi was weak. I needed to connect from the lobby.
Terri Mon, 18 November 2024
Superb
Cynthia Wed, 13 November 2024
Good
Philip Tue, 12 November 2024
Disappointing