Very good

Exceptional

Exceptional

Liked: Clean, friendly staff and delicious breakfast!

Very good

Overall was not too bad

Liked: The swimming could have been a little bit cleaner there was some hair floating around and the floor was not too clean

Exceptional

i had a great time...

Liked: it was great.
Disliked: nothing

Exceptional

Could have been better.

Liked: Lobby was clean and breakfast was good .
Disliked: The hotel lobby was in clean conditions. However , the ceiling in the room looked horrible like a leak was the prior. There was mold in the shower . I was also not informed by the property or booking.com that the pool was closed. In this case, I booked this hotel for a short trip and the pool being open was important to my decision I was making about where I wanted to stay. I then called the front and told asked for a late check out and they allowed me 30 more mins. At 11 house keeping is asking to come in. The communication at this property is unacceptable. I decided to stay as I was only going to be there for a short time. But now I wish I would have stayed somewhere else. I have future trips planned for Richmond, but it will not be with this property!!