On saturday we woke up and they had a good breakfast, but on Sunday they did not have anything for breakfast. There were several kids and teenagers staying there for a soccer game that was going on Saturday and Sunday, including my son. We went down to make sure he got a good breakfast and there was nothing. We walked out and there were several others that came down to eat and walked out because there was nothing to eat.

Liked: Clean room.

Hotel was clean and staff was very friendly!

Exceptional

Good

Liked: the location

Very Dissatisfied

Liked: I like the room. It was clean, and the bed was comfortable. Had some issues with the bathroom with the sink and tub.
Disliked: It was too far out from Downtown Memphis, where our Covention was being held.The hotel lobby had an awful odor. The daily breakfast bar didn't have enough food to serve the guests. Didn't have any milk if you wanted to eat cereal because the cooler were they kept the milk was not working. So we couldn't eat any breakfast which was included in the room rate because there was nothing to eat most morning. We were in the breakfast area between 7:00a.m. and 7:30a.m. The worker told us that the delivery truck had not arrived, so they had very little food to cook. We never saw the manager all the 8 days we were there.The front desk kept telling us he would be in at 7:00 a.m. in the morning. Whoever the manager was was not there during our stay to address any issues or concerns. VERY Dissatisfied. Also, why was my hotel rate difference each day. The rate rages from $118 plus tax to$174 plus tax. I do not understand. When I booked the room, I was only quoted one rate with taxes. Why the multiple rates. I do not plan to return to that location every again.

Exceptional

Liked: Nice hotel & friendly

Awesome

Liked: Anita at the front desk is who you want to greet you after traveling. A warm gracious kind lady.....

Not great

Liked: Somewhat clean
Disliked: Not so friendly staff and breakfast was not good. They didn’t have eggs, cereal, milk or fruit. The employee said the manager was supposed to bring those items and he never came with them. It was just coffee and bread/toast and some sausage available. All guests were complaining. The fridge where the butter and cream cheese were in, was out of temp. It was awful all together

It was ok but we...

Liked: Location
Disliked: Staff politeness and cleanliness. Also staff was always outside smoking, and the place always smelled like someone was smoking marijuana which was nauseating.

Good

Good