Very good

Bad

Will definitely stay here again!

Liked: Great breakfast! Crispy bacon was excellent also egg omelet was very good
Disliked: Everything was great

Exceptional

Exceptional

A restful IHG sleep haven...

Liked: Just needed decent, quick sleep haven on the highway, so I can "mend fences" with family: I required quiet, modest comfort, and security. By the time I finally arrived (4:30 AM!), I needed sleep. And I achieved that. (GHASTLY Texas highway construction issues more than doubled my driving day, and I feared my room would be gone). Email contact every couple hours with revised ETA displayed great patience on the part of the desk personnel. And the housekeeper(s) were gracious and kind about my frantic departure scramble. The staff interactions saved my sanity through one of my all-time most miserable travel ordeals. Thank you so much, IHG Lafayette!
Disliked: The property upkeep was less than perfect, but quite acceptable, under the circumstances. I understand the pressures of housekeeping amid the pre-Christmas travel rush, but I REALLY could have used a two-hour -- or even a one-hour -- check- out extension before launching into another grueling 12-hour battle. "That which doesn't kill us makes us stronger."

Exceptional

Overall 9/10

Liked: I enjoyed the professional clerks at the front desk. The location and hotel entrance was nice and well kept. It was raining so the front area was wet but not unsafe. The check in/out process was quick and easy.
Disliked: The room was nice and well kept. The beds were made but the attention to detail was a little off. The phone in the room was blinking and I had to unplug it. The wallpaper in the bathroom was coming off the wall due to the moisture in the bathroom. No vent was noted to help remove heat from the shower. Mirrors were fogged and took time to get back to normal. Overall experience was good and staff was very accommodating. I would book again when in the area.

Very good

Liked: Stayed on the first floor very noisy. Day time desk guy very polite and professional unlike evening girl. Breakfast and shower were the best features.