Holiday Inn Express Hotel & Suites Grand Blanc, Grand Blanc

Hotel was spotless. Hospitality was wonderful, and the beds were very comfortable. Will definitely stay here again for next year's Renaissance Festival!

Exceptional

Very convenient, friendly, and a...

Liked: Staff was extremely nice and helpful! Very courteous and helped right away with getting me checked in. Nice breakfast too.
Disliked: The gap under the hotel doors from the hallway to my room seemed oddly large? Someone could easily use their phone to take video of you in your room through the 2 inch gap between the floor and the bottom of the door, which made me uncomfortable. It's a pretty quiet hotel so I don't think there was a huge risk of this happening, but I put my suitcases in front of the door just in case. Not sure if I've seen door gaps that large in a hotel before.

Miscommunication

Disliked: This rating is not against my stay at hotel as we were not able to keep the reservation. We booked our room through booking.com who said the hotel had rooms available. We reserved a room for the night and received a call about 20 minutes later stating that all the rooms were booked and they had to cancel my reservation. The availability at the hotel needs to be more consistent with the other outside websites offering rooms for the hotel so no one else runs into the same problem. We had to scramble to find another hotel as it was getting late.

Exceptional

It was pleasant and comfortable.

Liked: Food was very good and varied day to day. Location was great for what we needed.
Disliked: Our room was not cleaned for the 3 days we were there which was fine, but we did not get fresh towels on day 2 or 3. Had to ask for towels on day 3 and go to desk to pick them up.

Exceptional

Disappointing

Liked: the size of room, size of bathroom, handicap bars in bathroom
Disliked: not handicap accessible at all. Tub, no walk in shower for handicap, sink to high for disabled, bed way to high for disabled. Rest of room was ok. Could use more comfortable chairs in room, all we had was a computer chair. could have used bit more lighting