Holiday Inn Express Hotel & Suites - Dubuque West Guest Reviews
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6.2 miles from Dubuque centre |
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Gary, Waunakee, visiting Five Flags Center Mon, 21 February 2022
Overall good stay; very friendly staff that are extremely helpful. We met O'Neal from the Bahamas working there and he was truly a very happy and engaging man. Good place to stay just needs a little updating on the details. We would stay again though.
Liked: Pool area was well managed and the employees were very friendly.
Disliked: Pull out couch mattress was all stained and black mold in the shower.
Amber Mon, 11 November 2024
Exceptional
Liked: Hot tub and friendly staff
Disliked: The swimming pool was to cold.
Rhonda Sat, 9 November 2024
My stay was very comfortable,...
Liked: The breakfast was amazing, all of us enjoyed it. Front desk clerk was so helpful and nice.
Disliked: I don't really have anything
Deshauna Tue, 29 October 2024
Very good
Liked: Hot tub, bed
Disliked: Pool was very cold
Tom Tue, 29 October 2024
Good
Close Sun, 29 September 2024
Great Stay
Liked: staff was amazing very friendly room was clean and beds were super comfortable
Baggott Thu, 26 September 2024
It could use some updating...
Liked: One of the few left with a hot tub
Disliked: Breakfast had limited options and was very picked over
Sarah Mon, 26 August 2024
Mediocre
Liked: The location was great. It was near restaurants and not far from attractions.
Disliked: The smell of the hallways was musty. The curtains are white and can see light through them. They need to be darker because even closed it doesn’t make a difference. Was expecting our room to be cleaned while we were there and not just after we checked out. We didn’t put the do not disturb sign on the door. My daughter had an accident with her period and would have liked new bed sheets. We also had to go and ask for additional towels. Another guest was told they didn’t have any because they didn’t feel like washing them. The pool area was decent except for the hand rail comes out of the floor. Accident waiting to happen if someone pulls too hard. The breakfast was decent. Quite a bit of selection. It wasn’t the greatest tasting but for complementary breakfast it was what was expected. The rooms were clean upon arrival and the beds and pillows were comfortable. Enough room for 4 people with two bed. When going to the front desk a lot, more often than not there was a sign that said be right back and no staff was available. Unfortunately I don’t know if I would stay here again due to the price and the value of the services received.
David Sun, 4 August 2024
It was a quick trip...
Liked: Well kept up
Disliked: Not much
Heat Fri, 2 August 2024
Front desk and breakfast staff...
Liked: Front desk staff and kitchen staff were excellent and friendly.
Disliked: Cleanliness was poor and had to wash our own towels with our own money and time because there weren't new or clean ones ever available.
Mandy Sun, 28 July 2024
I’ll be looking elsewhere for...
Liked: The dove soap in the bathrooms was nice. Breakfast was decent only because there was many options.
Disliked: Booking seems to be a confusion every time. Our room wasn’t ready at 3pm. Cost was $300 for 1 room on a Friday night.