My experience here was excellent. I want to say an extra special thanks to the staff Joyce, Rosalind, Youself and Antonio. They all made sure we had everything we needed and made us feel like home. This place brought back customer service!

Liked: The hospitality and cleanliness of the hotel. The beakfast was amazing!
Disliked: No low points at all.

Pleasant

Liked: The front desk receptionist was so nice and as accommodating as possible given the circumstances.
Disliked: No hot water for showerElevator was broken and we where on 4th floorThe bed was a brick.We stay at holiday inn alot and this didn't feel up to their normal standards

Superb

Our stay met our families...

Liked: I was pleased, the food was delicious, and had a nice variety. The food was attractively presented. I can't give higher praise. Thank you
Disliked: nothing. I loved it all. Thank you

The stay was comfortable and...

Liked: The receptionist was extremely helpful and nice. She also gave us Restaurant ideas...Big Thank you to Her. She shared her name. Lack of Memory on our Part.
Disliked: 1 elevator for such a large establishment. Especially on Cruise Days

One night stay on our...

Liked: Breakfast was ok Room was comfortable
Disliked: N/a

Not so great

Liked: The location was great, and breakfast was good.
Disliked: There were ants on the ac unit and dead ants on the floor and in the shower.

Exceptional

Poor

Liked: Nothing after having roaches in the room I was very disappointed I will NOT stay again
Disliked: There were roaches in the room,my hotel was change from holiday inn express I was disappointed

Would stay there over and...

Liked: Everything was very good, the staff was very friendly and helpful.
Disliked: nothing