Holiday Inn Express Hotel & Suites Charleston-Southridge, Charleston

Holiday Inn Express Hotel & Suites Charleston-Southridge Guest Reviews

Overall Average Score:

Pleasant (3.35 out of 5)

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Exceptional

Liked: the staff are so friendly and welcoming
Disliked: no complaints

overall stay was okay like...

Liked: Close to places to eat.
Disliked: Asked for room service never received breakfast was cut off to early.

The entire staff was pleasant...

Liked: Front desk receptionist was outstanding.
Disliked: No toliet paper, half a roll no extra. No body wash, no shampoo in the dispenser.Very frustrating to get in the shower and no soap.

I’d stay again.

Liked: We were introduced to Angel at check-in and she really was an Angel. She made the whole experience effortlessly. Beautiful person. Thank you Angel.Bonnie we met at breakfast another sweetheart. There was a sign the day before that read breakfast ends at 10am. To our surprise we came down at 9:30 and the sign read 9:30. We were disappointed, but than we met Bonnie. She was very cheerful and told us not to worry she would wait to clean up after we were done. Food wasn’t that good but the service was impeccable.When we returned to our room our key did not work. Zanny and Bonnie were very helpful to fix the problem. A little kindness goes a long way. I would recommend your hotel to anyone who would listen.P.s. Our dogs really enjoyed their stay as well.Thank you
Disliked: Breakfast

Will be very nice when...

Liked: Under renovation, no cold water in BR sink, or hair dryer. Beds comfortable, decor nice and well done. Ice on the floor made it easy. Excellent breakfast and happy staff!
Disliked: See above

The stay was good but...

Liked: Location to my purpose of my visit
Disliked: Ok

It was good

Liked: Location

Other than the two above...

Liked: It was in an excellent location.
Disliked: The door locks on the rooms were very difficult to maneuver. I had a hard time getting back into my room once I left it. Also, the beds are up very high and it was difficult to get up in the bed . Those beds are made for a short person!

Passable

Liked: It was around a lot of shops and restaurants
Disliked: I know remodeling was going on when we were there but the door handle to our door. Looks like it could fall off at any time. The pool has way too much chlorine and we had a double queen room when we were going to relax for the night, my daughter pulled her blanket down, and it looked like someone had peed on the blanket, I went down. Thelady was very nice at the front desk. Got a new blanket, but we should really be checking them blankets. Very thorough to make sure they’re clean for the next guest. Nothing worse than pulling the blanket down and seeing a big yellow spot on it, kind of ruins the whole atmosphere

It was good and I...

Liked: This was excellent and the attendant at the breakfast bar was outstanding. The entire staff was friendly and very nice. The young man on the front desk was very helpful. It was a very pleasant experience.
Disliked: The lock on the door for room 419 was not properly installed and we had problems opening our door. I notified the front desk, but the young man said he needed a drill to fix it but would put in the work order and the resident maintenance man would fix it in the morning. The next afternoon the maintenance to a hammer and just bent the latch plate and we were able to get in our room right then. I had to get the maid to let us in and then at night I just hit the door with my shoulder. It is working about 50 % of the time but needs to be reset about 1/8 of an inch lower and a new place replace the old one. We were i a renovated room and it was lovely, and we were very pleased. For another client I would highly recommend you move them to a different room next time.