Holiday Inn Express Hotel & Suites Banning, Banning

We just had a bad experience at check in; our room was OK but to be honest, nobody likes to be treated with attitude right when you're about to check in - makes you not want to stay there ever again.

Liked: Our bed and pillows were very comfortable.
Disliked: The girl that checked us in (don't know her name but she's pregnant) had really bad customer service plus she gave us keys to a room that already had people in it. It was very embarrassing going up to the 3rd floor and trying and trying and trying to open the door only for a guest to open the door, who I'm pretty sure we woke up because it was really late at night - they asked us what our problem was and closed the door on our faces. This was my first bad experience in a hotel ever. Please talk to that girl in check in.

Good

Very pleasant, spacious, clean and...

Liked: Spacious, clean rooms with great amenities (long bench for suitcases, hooks for sweaters, purses, backpacks, etc.). Hot breakfast was good - especially the hot cinamon rolls! Loved the small raised shelf in bathroom.
Disliked: Virtually nothing. (just the typical hotel dings, like a chunk of wallpaper peeling or something, and the lobby restroom was in ill repair).

Nice hotel with a great...

Liked: This is a nice property. We did not get to enjoy any of the amenities other than the breakfast, it was delicious. Not your typical continental breakfast. I would recommend this hotel.

not happy for as much...

Liked: The pancake machine broke by our second day never did get fixed, cold hard cinnamon rolls. Coffee was horrible . Not into turkey sausage.
Disliked: The housekeeping , never but once in our four day stay, did she make the bed, never even wiped off the bathroom sink , no vacuuming or mopping of the floor. Only did a through when we requested it , was told they only do a good cleaning every three days, the pool was dirty and freezing cold , they claim a spa and pool ,supposably the pool is suppose to be the hot tub. Ice would of been warmer. For every question they had a answer, the place was filled every night we were there, but heating the pool is too exspenseive.