Holiday Inn Express Hotel And Suites Valparaiso, Valparaiso

Holiday Inn Express Hotel And Suites Valparaiso Guest Reviews

Overall Average Score:

Good (3.6 out of 5)

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Exceptional

Good

Liked: Very clean comfortable room.
Disliked: The hot water wasn't very hot, I couldn't get it past Luke warm in the shower.

It was decent overall.

Liked: Conveniently located, relatively simple to check in.
Disliked: My shower was leaking from the ceiling all night which distracted me from sleeping well. The lady that checked me in wasn’t friendly. The breakfast options were blah.

Disappointing

Disliked: Check in was supposed to be 3 pm. My room wasn’t available until after 5 pm. I requested a 1 pm check out time and it was refused initially and then granted

Great

Liked: Easy check-in, great location. No issues.
Disliked: It just seemed a little expensive for IN

Good value for room

Liked: Convenient location
Disliked: I was disappointed the bathrooms downstairs were out of order.

Very good

Superb

Exceptional

Never ever again will I...

Liked: Bed was soft and we had clean linen
Disliked: We booked with agreement from GM the hot tub will be up and working. It had been down for months a employee told me. GM had office person call me back after I sent a message and called to confirm everything was up and working. Get in and our room only had half electric in it. Was not able to fix and my husband fixed it around 1:30am. It was a GI behind the fridge. Then took a shower put bath mat on floor and the floor was so dirty that the towel turned brown!! Then the water was cool not warm or hot. Then we go to Breakfast and the two people was not able to keep up with putting food out. We waited 20 min to get eggs Then at the Main desk to talk to management and water dropped from the ceiling on my child. was it dirty shower water? Was it toilet water? waste water the women looked at me like I as crazy!! Next morning sitting and eating and water from ceiling fell on the table we was sitting eating breakfast at! Today is Wednesday and we are still waiting for the $50.00 Deposit to be returned to us!! Never ever again!! Our family had 6 rooms and very similar stories!