Holiday Inn Express Hotel and Suites Jenks Guest Reviews
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0.8 miles from Jenks centre |
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Janice Tue, 5 November 2024
Very good
Jeffrey Mon, 28 October 2024
Beware they may sell off...
Liked: Nothing
Disliked: I reserved room through Booking.comThey didn’t have a room when I showed up late The hotel didn’t care
Mary Mon, 21 October 2024
Not really good
Liked: The room was clean, my grandkid's loved the pool, the bed was comfortable
Disliked: It need alot of updates, the tub was extremely slippery I fell in the tub, and hurt my wrist, and back, the door handle to the main door fell off, we heard music in the hallway all night
Shawnna Sun, 20 October 2024
Great place to stay
Liked: Clean updated nice facility would stay again
Disliked: The only complaint we had as a family was that there was too much chlorine in the pool and it burned our eyes when we swim in the pool and it was too cold in the pool room. We did voice our complaints to Ashley at the front desk and she said that was a maintenance problem and that we would have talked to maintenance, that was the only issue
Jesse Wed, 2 October 2024
Wouldn’t stay again
Liked: Bed was comfortable ,water pressure was great,Easy walking distance to aquarium
Disliked: It needs to be updated. Tile loose and cracked in the room and throughout hotel. We checked in and it was supposed to be pet friendly and turns out it’s not. We didn’t have toilet paper in our rooms and had to exchange rooms due to a terrible smell in one of the rooms. I will say that the staff is very friendly and helped as much as they could. It’s just an older property that needs some upkeep.
Sara Mon, 30 September 2024
It was horrible.
Liked: The breakfast was okay. The location was okay.
Disliked: Customer service was absolutely horrible. Keys didn't work. Room wasn't cleaned. Staff was rude and didn't care
Kimberly Sat, 28 September 2024
Great nights sleep
Liked: The staff was very friendly and helpful
Sueann Thu, 26 September 2024
Lovely, but not great
Liked: I liked the location. Staff was very accommodating and polite.
Disliked: My room was not clean. The bed was made nicely, however it appeared that the pillow cases on 2 pillows were not changed.There was hair in the tub, and the complimentary bottles of shampoo, conditioner, and body wash were all empty. I did not check in until approx 9p. The room was $149 for the night with a $100 incidentals fee charged to my debit card.
Steven Wed, 25 September 2024
Very good
Matthew Mon, 23 September 2024
No impressed
Liked: Easy access
Disliked: We rented two rooms. Our room the door handle kept coming off and it was very difficult to open the door from inside. Notified the stuff via my cell as the room phone did not work. The tub was not draining made tub very slippery.