Very good

Very expensive for the night...

Liked: Breakfast was very goodBeds and particularly pillows were comfortableWere given a mobility access room on top floor so quite spacious
Disliked: The emergency exit sign in our room was hanging off the hall and so the bulb was very bright. Unnecessarily large light for the room, more like an outside light. We had to put a towel over it to be able to sleep. Reported it to reception in the morning and showed a photo

All good but very expensive...

Liked: Location and staff

Exceptional

Superb

Enjoyable last minute booking

Liked: Impressive breakfast, so much choice and all fresh & hot. Excellent location for town centre, pubs & restaurants & race course.
Disliked: Seriously can’t think of anything

Good for location and convenient

Liked: The location is great, the rooms were clean and the beds were comfortable. 5 mins walk from the town center and had every facility nearby. They allowed me an early check-in as the rooms were clean and ready.
Disliked: The prices were a bit steep because of the location and availability. Parking was a bit confusing as they said they would reimburse the NCP parking ticket but I didn't get a chance to do so.

Overall, we’d fully recommend this...

Liked: Very airy, clean and welcoming.
Disliked: Very close to a main road - so, if you had a room on that side of the building, the traffic noise was intrusive, even during the night.

Very happy, would return to...

Liked: The hotel & parking were convenient for our theatre trip, the hotel was clean, functional & staff helpful!The negative was the shower head in our en-suite, which was clogged & old. We did benefit from 25% off NCP parking & our evening dinner at a local restaurant! So overall very happy with the Holiday Inn Express Cheltenham & would use them again.
Disliked: The old worn shower head!