Holiday Inn Express Cambridge-Duxford M11 JCT.10, Cambridge

Superb

Friendly staff, gnice rooms, great...

Liked: V friendly staff. Clean and well appointed rooms. Next to station with trains to London and Cambridge.
Disliked: V slow service in restaurant.

Good

Disliked: I didn’t appreciate at booking that I might not get the bed configuration that I requested

Superb

Basic clean accommodation for overnight...

Superb

Exceptional

Clean and tidy, lovely staff...

Liked: Was clean.
Disliked: We have stayed here twice, the first time we didn’t sleep well due to the traffic noise. This recent stay we didn’t get to sleep till very late due to the very loud music coming from a pub less than 50m from the hotel. It’s just very noisy in the hotel, if you want a good night sleep you may find it difficult.We also asked for a baby cot during the booking, we didn’t get one, we requested one after we checked in, it arrived while we were out but there was no mattress available for it and all we were provided was a double sheet folded over. Our young fella couldn’t sleep so he needed to sleep in the bed with his mum and I ended up on the sofa… have added pictures of the cot “mattress”.

Could have been better

Liked: breakfast was nice room was clean bathroom was nice
Disliked: 1. asked for a quiet room , road noise constant , and noise from people arguining late at night in car park annoying2. asked for 2 single room , and got a sofa bed and no extra bedding 3. charged £10 for parking which for an overnight stay (late afternoon to early morning ) excessive 4. Overcharged for dinner as we were served for an extra starter we hadnt paid for and wanted. It was taken away but no one was around in reception/bar to sort this out.

The Manager made our stay...

Liked: The breakfast selection was excellent, offering fresh fruits, a variety of cooked options, and a mix of breads, which was very convenient. The dining area was bright and pleasant, and the team made a strong effort to keep the tables clean and well-presented.
Disliked: The senior manager was an excellent leader who truly understood hospitality and exceptional customer service. However, his team could benefit greatly from his example if they are keen to learn the skills and excellence required in the industry. Our room, unfortunately, was located right next to the railway line, making it subject to the noise of the first and last trains passing through.