Holiday Inn Express Boone, Boone

Exceptional

Superb

Liked: location was great. staff was very helpful.

Exceptional

Liked: Great

Enjoyable

Liked: Location
Disliked: Renovations were not complete on the 5th floor and they open the floor prematurely. No microwave or refrigerator in rooms. Refrigerator in Breakfast area was broken.

Good

Staff was helpful and friendly....

Liked: Breakfast was good not great. Good variety to choose from. Could walk or drive around not far to eat or do some hiking.
Disliked: No fridge in room whenI thought there was one. Beds were ok. Room plenty big enough for 2 people.

Very good

Disappointing

Liked: Initial room that we were sent to was dirty not made up. Went to desk they gave us another room, we booked with you not realizing we are IHG members they would not allow us to change this or see if we could get a better rate, due to being member and veteran.

Poor

Liked: I liked how close it was to the university
Disliked: I checked in around 5pm. When I went to check the first room (204) the toilet had urine on the seat, on the front of the bowl and floor around it. The table also had dried up food on it. I went down to the lobby to notify the front desk staff. They apologized and offered another room on the first floor. I went to check the second room (105) and as soon as I walked in the smell of urine was prominent. The toilet also had urine on it and hair in the shower. I went back to the front desk and said something again. They let me know they could refund my money back to me and I could go else where because they could not offer me another room. I drove 4 hours to Boone and told them that was t an option. Cleanliness is ultimately what I expected when staying at a hotel. She then told me we could check a room together. (108) upon going into this room the toilet was clean, along with the bed and tables. In the mist of everything I forgot to check the shower in this room. In the morning is when I discovered the soap scum, mold and mildew in the shower and on the shower head. The breakfast was good and was probably the best part of the overall experience.