Hotel was very nice, and would definitely return if visiting Birmingham again.

Liked: Staff were lovely; very clean and room was lovely.
Disliked: Breakfast was chaotic and ran out of things and had to wait a while to be refilled. We had a disabled room but my sister was still not able to get in the shower as she was not able to lift leg to get in bath and the bath was very slippery and needed a non slip mat.

Average

Liked: Staff at reception were lovely and helpful. Breakfast was good and hot.
Disliked: Bit tired really. We were moved into another room which had an unfortunate stale smell and spot of what looked like blood in curtain and stain on carpet. Very little power sockets also. We found only 2.

Clean and dog friendly

Liked: Location was okay as we were travelling to the NEC. Hotel was clean and staff very friendly

Good

Very good

Liked: Nice staff

Superb

Bad

Liked: Ok
Disliked: absolutely ridiculous and I never experienced something like this! OK that the printer is not working at Check-out, OK to offer me to provide invoice by mail. But no reaction, no mail, no invoice as promised within 10 days now is absolutely beyond my understanding. Did sent several reminders, but beside of a be patient, nothing happened until now. What the heck is the problem to print and send an invoice?

Very good

Liked: The location. The size of the room. The place was clean and tidy.
Disliked: The lumpy pillows and lack of plug sockets in the room.

Bad

Liked: Everything except refund of security deposit.
Disliked: It is been a month that I am still waiting for the refund of my security deposit.

Reasonable and friendly staff

Liked: Staff are more than helpful and there is just a nice relaxed atmosphere here
Disliked: This is my second time coming back so fair to say there's not much wrong with the place