Good location - use local cab firm from station, not black cabs! Good location and friendly staff.

Liked: The room was nice, so no complaints.
Disliked: Poor selection of food, Scrambled egg was horrid; for a chain, the size options were poor and quality poorer.

Basically will never stay at such a poor 'what can be best described as a glorified Travelodge' again. Poor staff with bad attitudes - felt as though we were an inconvenience to the staff. Room was very basic; beds uncomfortable. Breakfast very, very poor - very substandard for a room we paid £165 for the night! Tables dirty, food selection very poor and quality of food cheap utter crap.

Liked: None.
Disliked: Poor all round.

Exceptional

Liked: All good.
Disliked: Breakfast could be better.

You get what you pay...

Liked: It was a great location for the NEC. The breakfast was very good. Plenty of choice. Friendly and helpful staff at all times.
Disliked: I had to move rooms as we had been placed right next to the bar toilets and it was VERY noisy. The hand dryers must have been directly the other side of the wall. Double bed seemed very small and was hard.

Exceptional

Very enjoyable

Liked: The room was immaculate, the staff were helpful and friendly, breakfast was good and the location was perfect

Very relaxing

Liked: Staff are very helpful and friendly

Exceptional

Very good

Liked: Good venue, comfortable, clean and good breakfast

Passable

Superb

Liked: The hotel was clean and comfortable. I had a good night's sleep. Breakfast.was good. Easy parking. Very central location. Teal value for money.
Disliked: N/A