Holiday Inn Express and Suites Woodside Queens NYC, Woodside

First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

Superb

Liked: The staff is friendly and helpful. This place was perfect for what I needed (a long layover in NYC with an airport change).

Perfect spot to visit as...

Liked: Clean, comfortable, great value. Free breakfast & walking distance to subway. Friendly staff & airport shutty
Disliked: Too warm in lobby

No complaints

Liked: Nice and clean
Disliked: Breakfast ends too early.

Exceptional

The bed was comfortable, the...

Liked: The room was clean and organized,the staff was friendly. The morning buffet was Delicious
Disliked: That my debit card I left on the bed was not found.

Poor

Liked: The property told me they didn’t have balconies even tho they did. Then the room they gave me was on the bottom floor which was in the basement.
Disliked: They didn’t tell me the truth

Exceptional

Superb

Exceptional

Liked: Soft pillows n smooth sheets ..fridge n microwave breakfast excellent
Disliked: One staff member seemed discriminatory but the black lady at the front desk was excellent... This black lady sorry I didn't get her name should get a pay increase for her grearl hospitality. She made ne feel welcome. Thank you