Holiday Inn Express and Suites Woodside Queens NYC, Woodside

First and foremost we were coming from Boston to NY and drove about 3 hours. When we called around 10AM to see if we could get an early check in we were advised that they were booked last night and couldn't accommodate. When we asked if when we got there we were able to see if we could check in early the receptionist advised that early check in would be a $75 fee which we have never heard of. Once we arrived to the hotel around 12:30 we were met with another unpleasant interaction with the front desk staff just flat out telling us we couldn't check in until 3. It was the lack of empathy or customer service that made this an unpleasant interaction. This information was provided in a 'oh well, too bad' manner. We drove around Queens for 3 hours and was finally able to check in. Later that night we were having trouble with the Chromecast feature on the TV and called the front desk to see if there was anything they could do. We were also met with an unpleasant interaction with the front desk saying it doesn't work and has nothing to do with them. We were advised to watch something on TV ( mind you they have the worst channels so there was absolutely nothing to watch) or we could buy a movie. We went to bed. The guy who checked us out was the most pleasant part of our stay. I will never stay here again.

Liked: It was clean.
Disliked: Rude front desk staff; nothing on TV and Chromecast didn't work.

Exceptional

Satisfied

Liked: I was very impressed about the cleanliness of the hotel and the rooms. The personnel were often pretty kind and helpful.
Disliked: There is a lot of room for improvement for the breakfast, i.e. could contain more variable and healthier food. Would be great if the ingredients are provided excplicitly, or at least stated whether something is vegan or vegetarian.

Good but there are many...

Liked: Address
Disliked: Cleanliness and responsiveness to requests

Exceptional

Superb

Exceptional

Great experience and I highly...

Liked: The location, accesibility to public transportation, cleanliness , free hot breakfast,comfortable beds , free airport shuttle and excellent staff . One particular person is Tanaya at the front desk as she was very pleasant and accommodating . The kitchen staff were also wonderful This is a 5 star hotel for me .
Disliked: Nothing

Great stay!

Liked: The cleanliness, modern day decor and location.
Disliked: Limited parking

Exceptional

Liked: Very very clean and very helpful staff! We wanted a new room and they didn’t give us any issues doing that when we arrived. Overall easy and nice stay would recommend to anyone.