The Worst Weekend Ever

Liked: It has a great location!
Disliked: We got bed bugs! We arrived late in the evening and around 1am my son was complaining of something biting him. He had bites all over his body. I went down to the front desk and was told that we could not change rooms and was given $10.00 in quarters to wash our personal bedding and some expired Benadryl for my son. There was one washing machine. I was appalled that they would not move us to a new room. No one slept that night because we had to just sit on the wood benches and wash clothes. We would have just left if we did not have a wedding to attend and we prepaid for this stay. We were told that they would do a full sweep of the room in the morning. We were under the impression that it would be a priority to get us moved asap. That did not happen! The GM and head of housekeeping came in the next day and we were finally able to completely change rooms. The following day we ended up taking my son to urgent care because his bites were infected and he was miserable. When we asked to be refunded for our stay we were told that because we used Booking.com they could not give us our money back and gave us a voucher for 3 nights in the future. We have stayed at this hotel many times previously and never had an issue.

Very good

Very good

Exceptional

Exceptional

Liked: Make sure you don’t double charge your guest

Superb

Exceptional

Liked: Clean, bright, modern

Other than dealing with my...

Disliked: They couldn’t find my confirmation or my name (the hotel). I guess your company puts it in whenever? I had to call, then the lady on the phone, she wouldn’t let me off the phone because she kept trying to sign me up for stuff. I was trying to check in. It

The hospitality staff, Sue, was...

Liked: We were traveling with a dog, and they were kind enough to put us on the first floor near a rear exit where we wouldn’t have to go through the lobby each time.
Disliked: N/A