Dissappointing

Liked: Comfortable beds, clean basic room.
Disliked: For our 3 night stay there was no proper Coffee available in the Hotel. There was filter Coffee but it was very weak Breakfast was overcooked and lukewarm, again weak Coffee. First night Dinner was OK. We ate out second night, third night we were a party of 3 for dinner. 2 Chicken Supreme, portions were small so guests had to order sides. My meal was not good, Calamari was over cooked and my Muscles were dreadful, the worst I have ever had. They were overcooked sitting in a puddle of oil and the end of the bowl. Simply horrible. I complained to the Waiter, we finished our drinks and left. There was no communication in regard to my complaint and I was charged in full. I regard this as very poor customer service.This is the second time I have recieved a mail requesting feedback on our stay and the second time I have replied with no reply or contact enforcing my opinion of poor customer service.

Very good

Pleasant stay nice view not...

Liked: Lovely restaurant & good choice meal very nice
Disliked: Needs updating in rooms carpets not clean in room. furniture in bar needs replacing .

Great welcome, great location &...

Liked: Exceptional staff, very friendly & helpful! Lovely setting on canal locks, especially when dining! Breakfast included was marvellous. We made good use of the pool & sauna facility even though a bit on small side, it was adequate.

Very good

Fantastic hotel in great location....

Liked: Very clean, good size room, friendly staff and good food and bar
Disliked: Nothing

Superb

Liked: Great location and service

Very friendly and efficient staff....

Liked: Exceptional breakfast very fresh and very tasty, was quickly replenished.
Disliked: I didn't like the fact that the coffee machine was broken, so couldn't get a Latte. Also no draft lager (carlsberg, fosters, coors) etc

Please

Liked: The hotel is in a lovely location, which is close to local amenities.
Disliked: The carpet in our room had lots of stains on it looked dirty. The staff were really friendly and helpful.