Disappointing

Liked: Breakfast was not very good. I had my kids with me and the cooks were yelling at each other in the back and cussing.
Disliked: Unprofessional staff that were cooking and working the breakfast area

Good

Great

Liked: We were in town for a hockey tourney at Skatium, so the location is perfect and the DD in the parking lot is a great bonus! Although most of our time was spent at the rink, the beds were comfortable to crash into after a loooong day.

Bad

Disliked: Parking isn’t secure, very long time for breakfast, curtains don’t cover the whole window

Exceptional

Disappointing

Liked: Sorry to say this hotel was a dissapointment. The hotels website photos and description are not current. The onsite restaurant is open for breakfast only, no bar or evening meal as stated on the website. Breakfast was poor quality and limited to a voucher price of $10 pp. A single item ie waffles and fruit is enough to use the allowance. We were given the option of either a fruit juice or coffee included except on the weekend where a buffet is provided, best described as inedible and a staff member attempted to charge an extra $9.95 for juice and toast ( charge cancelled on complaint). The building exterior is in need of renovation, areas are boarded up and have been for some time. The pool is not heated , (website says it is) , the spa pool did not work and both pools had leaves etc not cleaned out in the 3 days of our stay. The only positive is that the reception staff are pleasant and helpful and the room comfort is acceptable. Overall the poorest of this hotel chain I have used and would not recommend staying until it has improved significantly.

Passable

Liked: The property is OK, but tired. Rusty hinges, faucets, tub. Squeaky bed. Worn elevators. But functional and OK in the end.

Good

Bad