overall, i was disappointed with...

Liked: bed was comfortable
Disliked: shower looked like it needed maintenance... new caulking etc. furniture looked worn and dated...dust in the corner of room.

Very good

Convenient, clean, and friendly.

Liked: Very clean and good lighting.
Disliked: Wish they had shoveled and salted more after snow storm. Walking to my car was quite treacherous.

Very good

I will never stay at...

Liked: Centrally located to a variety of relevant metro Detroit locations.
Disliked: This is a fairly new property, but it is already looking shabby—super warn carpeting and cart scrapes on all the walls. There’s always garbage in the parking lot. This property now charges a significant sum for a buffet breakfast that is a half step above continental—the coffee is free but it is absolutely appalling; we ended up buying coffee elsewhere every morning. The phone in my room didn’t work for any purposes, not even to call the front desk, and the desk was nearly impossible to reach—a constant “this mailbox is full” message. Desk staff seemed incapable of coping with any edits to reservations like needing to split charges between two credit cards. There are also two hotels in this same area with almost identical names: both are Holiday Inn Detroit North Livonia, but one has Express in the name. When I confused these hotels in my booking (and I know others do this all the time because I heard it happen at the desk during my own check in process) I was refused a refund of a night’s stay by IHG even though I stayed at the same hotel chain and could absolutely not stay at the express location because they don’t take pets. Booking.com was absolutely lovely in advocating for me, but the hotel was awful and unyielding.

Exceptional

Disappointing

Poor

Not the best

Liked: Door key. Don't work even after they superbly fixed it. Bath tube was full of water.
Disliked: Pillow comfortable