Very good

I will never stay at...

Liked: Centrally located to a variety of relevant metro Detroit locations.
Disliked: This is a fairly new property, but it is already looking shabby—super warn carpeting and cart scrapes on all the walls. There’s always garbage in the parking lot. This property now charges a significant sum for a buffet breakfast that is a half step above continental—the coffee is free but it is absolutely appalling; we ended up buying coffee elsewhere every morning. The phone in my room didn’t work for any purposes, not even to call the front desk, and the desk was nearly impossible to reach—a constant “this mailbox is full” message. Desk staff seemed incapable of coping with any edits to reservations like needing to split charges between two credit cards. There are also two hotels in this same area with almost identical names: both are Holiday Inn Detroit North Livonia, but one has Express in the name. When I confused these hotels in my booking (and I know others do this all the time because I heard it happen at the desk during my own check in process) I was refused a refund of a night’s stay by IHG even though I stayed at the same hotel chain and could absolutely not stay at the express location because they don’t take pets. Booking.com was absolutely lovely in advocating for me, but the hotel was awful and unyielding.

Exceptional

Disappointing

Poor

Not the best

Liked: Door key. Don't work even after they superbly fixed it. Bath tube was full of water.
Disliked: Pillow comfortable

Very good

Exceptional

Disliked: The breakfast could’ve been better

Exceptional

Liked: Comfortable room very clean easy to book online
Disliked: Bathroom fan didn't work and having extra switches outside of the bathroom was kind of odd. My boy could turn the light off in the bathroom from outside the bathroom. But still a good value would stay again!