Holiday Inn Des Moines Downtown Hotel, Des Moines

Liked: Very enjoyable stay; enjoyed shuttle service and the bar later in the night.

First time there and I really enjoyed my stay!! Very nice and professional staff, great location, clean rooms, and I loved the shuttle service!! The offered to take us to dinner and back! Wonderful shuttle service, less stress and gas money for me! I will totally stay there again!!

Liked: Great location and staff
Disliked: None

Horrible Stay.

Liked: I liked the location.
Disliked: The bed had blood stains on the sheets. The front desk clerk, James, was rude. Im a cancer patient, and he refused to look for the voucher my doctors office sent over to cover our room. I paid for the room. Housewife tried to make my grandson change the bedding himself. I called the front desk, and the clerk Tynisha, who was very sweet, sent the housekeeper back up, and he was rude and haphazardly made the bed. For a 200.00 a night room, one would expect a clean room and at minium a continental breakfast. Not to mention, I'm disabled and to walk about 3/4 of a blook due to the parking lot at the hotel being closed down by the city of Des Moines. I will never stay at this hotel again and will ask sure my friends and family know how bad it is. I will also be contacting the corporate office tomorrow, 10/25/24. Our stay was 10/24/24.

Bad

Disappointing

Liked: The location was great for where I needed to be at while I was there.
Disliked: The fact the parking lot was closed. The restaurant only has day time hours. The bar/restaurant is closed on mondays. I paid for breakfast but unable to eat the breakfast due to the time breakfast starts as I had to leave by that time both days.

Very good

Superb

Would not book again.

Liked: No e
Disliked: Close to interstate super loud, supposed to be queen beds and only had doubles left, mold on ice machine, nothing updated in rooms.

Passable

Disliked: Very dated, smell in entire hotel is horrible

Superb

Liked: Staff was very nice, i liked the large warm pool
Disliked: A little dated, parking was under constuction, but didn’t bother us too much

Exceptional

Pleasant

Liked: staff was very nice once we made it inside... room was clean
Disliked: didn't know till we arrived the parking lot was closed had to drive around the location a few times before we just parked in a clinic care center across the road . then had to lug our stuff to your location. beds weren't very comfortable and our view wasn't great for the price of a room I booked a month or more in advance.