Holiday Inn Chicago Northwest/Crystal Lake/Convention Center, Crystal Lake

I love staying there. The...

Liked: All was fine but the water fountain in the pool
Disliked: Water fountain

Great mini studio apartment brand...

Liked: I liked the check in - Roman was very helpful as I was having a diabetic incident and facilitated everything promptly and efficiently. "Thank you". The room was recently renovated and it had a very comfy king bed and a like new queen pull out couch. Large TV dorm fridge, microwave Keurig coffee maker in a very nice cabinet with contemporary scratch proof tops. The computer wrap around desk was just what I needed to work and the oval table with wheels was very handy. Roman sent up extra blankets fast and traded us quarters to do laundry. He really made our stay flow without any concerns. Gave us local directions too.
Disliked: Carpet in the rooms. yuck yuck yuck. I feel carpet retains the dirt and critters from prior guests. No carpet please! The toggle light switches on the lights took a minute to adapt to. We needed more blankets. The bedding was white clean and perfect for summer. But we wanted something heavier for the cooler weather. Put them in a drawer or closet. Larger trash containers. We stayed three nights and used our own trash bags.

Very good

Front receptionist was very kind

Liked: Very nice location

Exceptional

9/10 Hire an IT guy...

Liked: Most importantly to me, Responsive staff and next level customer service and they were clearly experienced with strong backgrounds in the hospitality industry. Natasza especially deserves high praise.Gorgeous roomSuper cleanBrand new beddingPremium decor and facilities
Disliked: TV couldn't show programs due to locked controls so you have to go channel by channel waiting for commercials to end to figure out what was on. We gave up trying to find a movie since you couldn't even cast from your phone.The couch pulled out into a bed that had certainly seen better days, but seeing as we didn't end up needing it, it wasn't a concern.