Holiday Inn Chicago Matteson Conference Center, Matteson

Don't ever stay here. This hotel has no respect for it's customers. I wish I had read the yelp reviews before booking this hotel. The manager there by the name of Jessica was the RUDEST person I've ever dealt with and if she was my employee she would be fired in a heart beat.

Liked: The bed.
Disliked: The rude staff.

Awful stay very dirty tub...

Liked: Staff
Disliked: Filthy

Bad

Disliked: I give one unit of feedback because I was given a room in which the fire alarm worked, it took me a very long time to change it. And I am also a truck driver who came to the parking lot of this hotel in his truck, and they did not give me a permit, which, it turns out, needed to be put in the truck so that it would not be towed. At the reception, no one gave me a permit and no one said that I needed a permit in the morning when I woke up and went to the parking lot, my truck was towed, it turns out that the hotel and the towed company have an agreement, in general, they are scammers, they do not warn that the truck can be towed together with the trailer and in the morning you will have a surprise, in the end I paid $ 1,400 for towing

Very uncomfortable and disappointing stay,...

Liked: Location was near the events I was attending.
Disliked: We had to be switched to a different room from the 1st choice because of old, water damage with bubbling and peeling paint and stains in the bathroom and lack of supplies including tissue and towels. The 2nd room had hard, uncomfortable beds. Bathroom also missing supplies and adequate towels. Hallway and room smelled bad on 5th floor. Construction going on, this was unexpected and we were not fore warned. The hallways also look as though it has not been vacuumed all week. Housekeeping or other staff not available to bring up extra towels at 9am. Then when we went down to get them ourselves, they still didn't have enough or appropriate towels, stating another guest got to them first. Very uncomfortable and disappointing! Will not be staying here in the future.

Passable

Disliked: No bath towels and tub/shower leaked

Passable

Liked: Location.
Disliked: Facilities

Cost efficient but could use...

Liked: Hotel with Bar on sight.
Disliked: The construction throughout building and non working ice machines on all floors.

Passable

Bad

Exceptional

Poor

Liked: I liked the ease of booking and how close it was to the highway. It looks good from the outside as well as the lobby.
Disliked: I took about 30 minutes to check in because it took the gentleman already at the desk that long to get a parking permit. It took us 5 min. When we got to our room we found crumbs on the desk, A very dusty phone, a greasy TV remote and bath towels that were very thin and slightly larger than hand towels. When we called the desk at 7 am the next morning we were told housekeeping doesn't arrive until 8am. We called a few minutes after 8, and we were told housekeeping doesn't start til 9am. When we explained that we were previously told 8am she stated "Well, you were misinformed". Upon checking the bathtub we found black shoe tracks on the front edge of the tub. After immediately packing and exiting the room we found housekeeping working at the end of the hall and observed they had been in several rooms with doors open. Obviously the staff at the desk do not want to provide any kind of service and the rooms are minimally cleaned. We are normally giving a lot of credit to staff on booking.com rooms but felt compelled to report our experience.