Very good

Overall my stay was very...

Liked: The lobby and room were very clean. The location was excellent with shopping and restaurants to go to
Disliked: The heater in my room was a little loud

Very good

Very good

Liked: The housekeeping staff were very friendly.
Disliked: We were told breakfast was from 7-10 a.m. My husband had a meeting early morning so we were happy to have that accommodation for him. At 7:30 a.m. we headed down to breakfast and it wasn't open. We asked the man at the front counter and he was sarcastic with his answers about when it will open. He was the one to open it. He wasn't apologetic, even though he may have had a reason to not open it at 7, but his attitude was uncalled for.

Atrocious

Liked: I got charged$225 cleaning fee and the executive housekeeper NEVER CLEANED THE ROOM. How do you charge a guest a cleaning fee and housekeeping Never cleaned room. ME THE CUSTOMER CAME AND CLEANED THE ROOM. THE ONLY THING NEEDED CLEANING WAS VACUUMING THE CONFETTI OFF THE FLOOR. THEY KICKED US OUT BEFORE 12. WE NEVER SLEPT IN BEDS. AND I KEEP TRYING TO SPEAK WITH MANAGEMENT AND I KEEP GETTING THE RUN AROUND. VERY UNPROFESSIONAL AND RUDE. AND I WANT MY REFUND FOR A ROOM HOUSEKEEPING NEVER CLEAN. HOW DO YOU CHARGE ANYONE ANY FEE AND YOU DIDN'T PROVIDE A SERVICE. SO I FEEL I GOT ROBBED AND I'M STILL WAITING TO HEAR FROM MANAGEMENT OR THE OWNERS. I WAS A EXECUTIVE HOUSEKEEPER AS WELL. AND YOU ONLY CHARGE ANY GUEST WHEN YOU PROVIDE A SERVICE. AND NO SERVICE WAS PROVIDED. AS I SAID I CAME AND CLEANED THE ROOM I GOT PUT OUT OF AND I HAVE VIDEO AND PHOTOS AS WELL BEFORE AND AFTER. SO AGAIN I'M WAITING FOR MY REFUND AND TO SPEAK TO MANAGEMENT. PLUS IT'S 2 OTHER CHARGES ON MY CARD THAT WAS ADDED 2 DAYS LATER AND WHEN I CALLED TO INQUIRE WHY AND WHAT THESE CHARGES ARE, I'M TOLD CLEANING AND I ASKED HOW WHEN YOU ALREADY CHARGED $225, AND I WAS TOLD BY FEMALE RECEPTIONIST SHE DON'T. SO AS I SAID I'M WAITING TO HEAR FROM MANAGEMENT TOMORROW 2/10/2025. AND CLEARLY I'LL BE REACHING OUT AGAIN TO GET THIS UNPROFESSIONAL UNETHICAL MATTER RESOLVED. A BEAUTIFUL HOTEL YET UNETHICAL, AND UNPROFESSIONAL STAFF.
Disliked: My ENTIRE STAY WHICH WAS ONLY 5 HOURS.

Good

We had a good time...

Liked: The location was great, clean and we also were able to enjoy the breakfast buffet and it was great !
Disliked: The smell of our room was a little off like someone smoked cigarettes in there but over all it was great.

Exceptional

Very good

Liked: Central location. Staff was friendly and helpful