Holiday Inn Cambridge, Cambridge

Holiday Inn Cambridge Guest Reviews

Overall Average Score:

Good (3.95 out of 5)

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Superb

Good facilities and food, tired...

Liked: Swimming pool Great food and drink
Disliked: 1/2 used pack of tissues in the floor of room. Smelt of damp/urine in one corner of the room. Rusted mirror in bathroom Paid for parking

Exceptional

Liked: Nice place, pleasant stuff

Pleasant

Excellent, would highly recommend.

Liked: Friendly staff, great breakfast, very clean.
Disliked: Too many locals usually the pool. Often too full for guests.

Pleasant

Liked: Good location and facilities like a pool, which for the price is good
Disliked: The bathroom was very dated with broken floor tiles that wobbled as you walked on them

Very good

Excellent and caring staff members...

Liked: Staff were amazing. We travelled with our children, one of whom is Autistic and was obviously overwhelmed from the long journey in the car. The staff were just so helpful and considerate, particularly when we decided to eat dinner at the hotel and our child was struggling to decide what to eat. We were also given free drinks for our wedding anniversary (we had our wedding at the hotel 14 years ago!) and it was exactly the reception we needed that day!
Disliked: The rooms are starting to show their age and looking a bit tired. Having said that, the rooms were spotless and the beds comfy, so not a problem. It just needed a face-lift.

Fantastic place to stay

Liked: Everything about the place was fantastic
Disliked: Everything

Poor

Liked: Not much personally worse hotel I have ever stayed in
Disliked: The reception staff were totally clueless regards everything. Firstly they told me I had not booked with them as I was not on their system and it took over 30 minutes to sort out .then the room I was given was a for a single person not three as booking showed. Then the cot bed was not made up.The tap in the bathroom was too hot to use and the cold setting was not working. So a maintenance man was sent to repair who then arrogantly stated it was not broken in the first place. I was very annoyed by the attitude and condescending behaviour. The bed mattress was too small for the bed so you kept catching the wooden frame with your feet and calves. Very poor I felt I payed for a room that did not live up to the advertisement on booking.com.We also tried a margarita pizza and it was tough and rather tasteless. The magnetic door keys failed to work several times and had to keep going to reception to recode again .also I was charged a extra £5 after I had left the premises the next day and we are still in the dark over this extra unexpected charge.i would not recommend holiday inn very poor showing at this hotel ..The room was so dark the lights in the room were so dim .