Fa

Liked: We went to the 12th floor and the view was stunning.We had the most amazing ceaser salad, best one we've ever had. Staff were fabulous and made us feel very important
Disliked: The Fire doors didn't have soft closures and slammed shut making us jump out of our skin! Every door was the same.

Superb

Liked: Thank you for providing a cot for my daughter. Lovely hotel shame the roof bar was closed.

Exceptional

Ok

Liked: They sorted us a new room and it was ok
Disliked: When we got into the room, somebody had been in there, there was a pint on the side, the bed had been slept on and in the bathroom the towels had been used

All good. As usual.

Exceptional

Exceptional

It served a purpose, but...

Liked: Good location, not too far from the M6. Breakfast was good, as they usually are at Holiday inn’s. Bed was comfy and room was clean.
Disliked: Noisy! The doors to the rooms didn’t seal any noise from the corridor outside and all noise from other guests was amplified! My room was close to the lift, too. Make sure your room is further away from the lift door! Ear plugs are essential! TV to the side of the bed. The hotel is now looking quite run down. Stayed here a couple of years ago and it was in far better shape than today.

Mattress needed replacing

Liked: Lovely welcome from reception staff when we arrived after 11pm
Disliked: The bed in our room was suffering from a severe hammock effect so was not a comfortable night.